Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job DescriptionHOW PROJECT/TASK SUPERVISOR WILL MAKE AN IMPACT:
The OPS CM, working as an operations manager 24x7, is a mission-essential teammate that actively provides tier 1 & 2+ Network & Infrastructure.
Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process.
Providing first contact response and initial resolution for all associated technical engineering lanes within the environment
Accurately log, ticket, and own/escalate incidents resulting from infrastructure events
Troubleshooting, accurately tracking and resolving assigned incidents
Creating, submitting and tracking all GEF Authorized Service Interruptions (ASI’s). Track all ASI’s that may impact GEF global services
Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives
Interacting with vendors to coordinate the maintenance and replacement of hardware that affects high and critical priority systems and environments
Maintaining extremely accurate, high-level reporting of all issues
Supervise additional teams
Information Assurance: Assured Compliance Assessment Solution, and Security Technical Implementation Guides process and, Authorized to Operate and Enterprise Mission Assurance Support Service
Business Process: Access Management, Knowledge Management, Licensing Management, Capacity and Change Management
WHAT YOU’LL NEED TO SUCCEED – REQUIRED:
Citizenship: US Citizenship
Clearance: Active Secret Security Clearance
Certifications:
current Security+ to meet DoD 8140 IAT Level II requirements or higher.
Candidate must receive ITIL 4 Foundation certification within 6 months of hire date
Education: Bachelor’s degree in computer science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
Technical Skills:
Effective investigation, triage, and troubleshooting of tier 1 & 2+ issues in a virtual environment
Working experience with Army Enterprise Service Management Platform (AESMP) software, preferably ServiceNow
Has an eye for innovation and constantly looks for ways to make delivery of service more efficient
Exceptionally keen attention to detail
Responding, triaging, and troubleshooting system alerts indicating issues with data center components. Creating and reporting, Commander Critical Incident Reports (CCIR’s) to higher headquarters concerning outages impacting GEF services
Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc.), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations.
Skills & Abilities:
Communication
Leadership
People Management
Problem Solving
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting edge technology, you can learn from
Rest and recharge with paid vacation and holidays