**Senior Project / Program Manager – 12+ Years Experience** **About the Role** The Senior Project / Program Manager will lead complex, multi‑stream initiatives across technology, operations, and transformation domains. This role requires a seasoned leader who can drive end‑to‑end delivery, manage cross‑functional teams, and ensure strategic alignment with business goals. The ideal candidate brings strong governance discipline, exceptional communication skills, and a proven track record of delivering high‑impact programs in dynamic environments. **Key Responsibilities** **Program & Project Leadership** + Lead planning, execution, monitoring, and delivery of large‑scale projects and multi‑phase programs. + Define program scope, objectives, timelines, and success metrics in alignment with business strategy. + Manage interdependencies, risks, and constraints across multiple workstreams. + Ensure delivery excellence through structured governance, reporting, and stakeholder alignment. **Stakeholder & Communication Management** + Engage with senior leadership, business owners, and technical teams to ensure clarity and alignment. + Facilitate steering committee meetings, executive updates, and cross‑functional workshops. + Build strong relationships across global teams to drive collaboration and decision‑making. **Financial & Resource Management** + Develop and manage program budgets, forecasts, and financial reporting. + Optimize resource allocation across teams and vendors to ensure efficient delivery. + Track ROI, benefits realization, and long‑term value creation. **Process, Governance & Quality Assurance** + Establish and maintain PMO standards, frameworks, and best practices. + Implement risk management, change control, and issue‑resolution processes. + Drive continuous improvement through retrospectives, lessons learned, and process optimization. **Technology & Transformation Delivery** + Oversee delivery of technology‑driven initiatives including cloud migrations, automation programs, AI‑enabled solutions, and enterprise platform rollouts. + Collaborate with engineering, product, and operations teams to ensure seamless execution. + Support adoption of Agile, hybrid, or traditional delivery methodologies based on project needs. **Required Skills & Experience** + 12+ years of experience managing complex projects and programs in technology, operations, or transformation environments. + Strong command of project management methodologies (Agile, Waterfall, Hybrid). + Proven ability to manage cross‑functional teams, vendors, and global stakeholders. + Experience with enterprise tools such as Jira, MS Project, Confluence, Azure DevOps, or similar. + Excellent communication, negotiation, and leadership skills. + Strong analytical mindset with the ability to solve problems and make data‑driven decisions. **Preferred Qualifications** + Certifications: PMP, PgMP, PRINCE2, Agile/Scrum Master, SAFe, or equivalent. + Experience delivering cloud, automation, or AI‑driven transformation programs. + Exposure to budgeting, portfolio management, and enterprise PMO environments. + Background in BPO, IT services, product engineering, or digital transformation. **What You Bring** + A strategic mindset with the ability to translate business goals into actionable delivery plans. + A calm, structured approach to managing ambiguity, complexity, and high‑stakes initiatives. + A passion for driving outcomes, enabling teams, and delivering measurable business value. + The confidence to influence senior stakeholders and lead programs with clarity and purpose.