Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

As a Project Manager, within JPMorgan Chase, you will be instrumental in upholding the firm's strength and resilience. Your role will involve identifying new and emerging risks, and applying your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

 

 

Job Responsibilities: 

Serve as a procedure lead (editor) responsible for business procedure libraries housed in centralized repository. Connect with business partners (procedure owners/reviewers) on a periodical basis and update them of pending/ongoing requests including pending/upcoming attestation.Provide regular status updates to key stakeholders (leveraging data extracts from Change Management application).Support the procedure-editing process by conducting time-sensitive quality-assurance checks to ensure documentation (procedures and supporting documents) conform to prescribed templates and style guidelines. Work with Adobe Experience Manager (Guides) and XML format content

Support ad hoc projects (bulk procedure uplift) and the maintenance of monthly reporting.

 

Required qualifications, capabilities and skills:

Fluency in MS Office applications (Word, Excel, PowerPoint, Visio).A minimum of three years practical experience in technical and procedural writing, editing, communication, and writing skills.Experience with HTML5, Jira, XML, Visual Studio Code, etc.Proven ability to independently identify issues, analyze problems, and provide recommendations for actionable solutions.Demonstrated organizational and time-management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations.Demonstrated interpersonal skills and a team player with the ability to build effective relationships at all levels of the organization.Excellent attention to detail.Process analysis and workflow-design skills.

Change Management and version management experience.

 

Preferred qualifications, capabilities and skills:

Degree or equivalent with work experience in financial services.Working knowledge of Adobe & Technical Communication products/technologies.Independent and self-motivated with an ability to adapt and be flexible in a team environment.Previous product management/development, consulting, or strategy experience. Awareness and practical understanding of current technologies, and their application and relevance to digital and overall client experiences.Familiarity with JPMC Products and Implementation Workflow and Process.Writing, presenting, and influencing skills.