Overview

Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.

Smartling is seeking a Project Manager, Life Sciences for a remote, work-from-home position, preferably in the US Eastern and Central time zones. We are looking for a true go-getter to provide outstanding support to our Language Services customers. In return, we offer competitive compensation, exceptional benefits, a clear career path, and the unique opportunity to be a part of a high-growth company that is changing the world.  As a Project Manager, you will be primarily responsible for the delivery of translations on the Smartling platform. This means playing the link between our linguist community and customers to coordinate, monitor and fulfill service requests that meet both our customers’ expectations and Smartling’s key goals. In addition, you will consult with customers on approaches to best meet their localization needs, assist in onboarding new customers, and help address customer service requests. 

You Will

Oversee and deliver translation requests on a daily basis, ensuring that Smartling meets its expected service levels and key goals Accurately diagnose service issues, effectively present solutions to customers, and execute on those solutions at a high level  Quickly respond to customer requests and inquiries  Work with freelance translators so that projects are routinely delivered on time and with high quality Foster positive relationships with key customer stakeholders  Collaborate with sales, customer success, and product teams to deliver high-quality services to customers

You Have

3-5 years of localization experience in a Project Manager role 3-5 years of experience supporting localization customers in the medical or life sciences industry  Experience managing Desktop Publishing (DTP) workflows and knowledge of DTP processes Experience working directly with customers and helping them address problems  Ability to multitask, prioritize and deliver in a high-paced environment and under tight timelines Ability to be entrepreneurial, persistent and positive in the face of tough challenges Exceptional attention to detail High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you Excellent written and oral communication skills High degree of comfort with/ ability to quickly pick up cloud-based software Bachelor’s degree or equivalent work experience A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

Knowledge of SaaS Dashboards Fluency in a second language

You are

Adaptable. Accept and embrace changes as situations or objectives evolve Task Management Hero. Demonstrate the ability to work within timelines for the successful completion of assigned tasks or projects Results Focus. Exhibit commitment to goals and consistently delivers results Enthusiastic. Maintains optimism through ups and downs; bounces back undaunted Customer Focus. Builds positive and fruitful customer relationships by giving priority to customers’ needs and responding quickly to customer concerns Accountable. Maintains consistency in all aspects of their job

You Will Enjoy

Freedom