At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.  

 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.  

 

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The OnBrand Creative Agency sits within GABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond. We are seeking a Project Manager, Content, OnBrand. 

 

The Project Manager, Content OnBrand will report to a Sr. Project Manager and have responsibility for the delivery of content programs. The successful individual will manage overarching project planning, creative strategy, creative execution, and production for content experiences and integrated marketing campaigns. They will work collaboratively with OnBrand strategists, creatives, producers, developers, and account managers as well as Amex marketers, brand and technology COE, and external Integrated Agency Teams to deliver best-in-class content   campaigns. 

To be successful in this role, the candidate must be solution-oriented and flexible. They must have experience creating, monitoring, and maintaining project plans for high-visibility initiatives requiring rigorous timelines with parallel workstreams, and always seek to identify opportunities for improvement. The candidate must have experience working with AI generation enablement processes across creative, production, and account team leaders, and guide all participants to achieve the highest possible standards. 

Day to day responsibilities include, but are not limited to: 

Directly manage creative planning, execution, and production for high complexity content generation programs and oversee project teams in executing medium and low complexitycontent projects   

Leverage channel specific content development l best practices using AI to inform campaign executions – written, video, photography, audio, etc 

Collaborate and drive the development of comprehensive end-to-end content project plans that are inclusive of all colleagues needed to complete the projects based on marketer expectations. 

Stay up to date with the latest AI marketing trends, technologies, and best practices  

Working closely with project team leads to proactively manage end-to-end project delivery (e.g., timeline management, risk assessment, and hard cost budget management) for a given set of projects 

Ensure projects are delivered on time, on budget and at the highest quality level 

Proactively assess any risks and escalate any issues if needed 

Manage handover of projects between the OnBrand teams, setting up project planning discussions, discovery facilitation, creative kick offs, creative, creative, internal and marketer reviews and driving status meetings 

Partner with Account Leads and Creative Strategists, Creative leadership to ensure client requests are feasible, in-scope, and in-budget 

Leverage agency systems and tools (e.g., Workfront) for overall work-planning, team communication, and project management 

Proactively support colleagues and collaborate with them to help achieve targets. Create a positive team environment through co-operation. 

 

Minimum Qualifications: 

5+ years of experience as a Creative Project Manager with a focus on AI enablement from a leading creative agency or in-house brand 

Strong knowledge of creative production (print, photography, video, audio) 

Excellent organizational, communication and interpersonal skills 

Excellent follow-through and ability to proactively keep projects on track and delivered on time 

Strong knowledge of project management methodologies 

Ability to adapt quickly and be open-minded to learning new skills and adaptable to changes to workflow. Capability to work with a Project Management tool (e.g., Workfront) 

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions