Join a team that is transforming how we serve our clients and communities. As a Senior Product Delivery Associate, you will help shape the future of commercial banking by supporting strategic initiatives and driving process improvements. Your work will directly impact client experiences and business outcomes. Collaborate with talented colleagues and build relationships across business, product, and technology teams. Be part of a company that values diversity, inclusion, and your professional growth.

As a Senior Product Delivery Associate in the Business Transformation team, you help drive critical business initiatives and deliver value to our clients. You use your analytical and communication skills to manage product execution backlogs and support multi-phase projects. You work closely with cross-functional teams to ensure successful product launches and continuous improvement. You play a key role in building strong relationships and fostering a client-centric approach. Together, we create stable, sustainable solutions that make a difference.

Job Responsibilities
•    Writes clear business requirements and discovery features using data to support desired changes
•    Maps and documents current and target state business processes
•    Identifies risks early and collaborates with partners to meet controls, legal, and compliance needs
•    Recognizes ongoing needs, gaps, and future opportunities for business partners
•    Builds strong relationships with business, product, and technical teams
•    Sets clear expectations and communicate effectively in writing and verbally
•    Applies deep understanding of business product vision, strategy, and operational needs
•    Uses Agile project and product management processes to drive results
•    Analyzes business needs to enhance the client journey for middle office service
•    Safeguards successful product launches and iterate for continuous improvement
•    Manages competing priorities with exceptional organization and attention to detail

Required Qualifications, Capabilities, and Skills
•    Bachelor’s degree
•    Minimum 3 years of experience in product management or a relevant domain area
•    Demonstrated strategic and analytical orientation
•    Exceptional written and verbal communication skills
•    Strong leadership and influencing abilities
•    Proven ability to manage multiple priorities and deliver results
•    Experience working independently and collaboratively in a team environment
•    Advanced relationship management skills
•    Expertise in change management and process improvement
•    Highly organized with strong attention to detail
•    Meets firm’s internal mobility eligibility requirements

Preferred Qualifications, Capabilities, and Skills
•    Experience in commercial banking or corporate and investment banking
•    Familiarity with systems used in commercial banking or CIB
•    Previous experience with large-system migration or conversion projects
•    Proven track record in strategic program development and execution
•    Experience with benchmarking and research for process improvement
•    Ability to identify and document business process maps
•    Deep understanding of client journey frameworks

Internal Application Eligibility Requirements

TENURE: 

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines. 

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs.  Attaching your updated resume is encouraged. 

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.