GENERAL SUMMARY:
Performs diverse clerical and secretarial skills including payroll, record management, statistic and quality documentation management, charge entry and billing, purchasing and supply management, reception, message/call management and phone triage. Supports the Division Director and Inpatient and Outpatient directors with projects and tasks as assigned.
CORPORATE PHILOSOPHY STATEMENT:
It is the obligation of each employee of Mercy Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.
CORPORATE POLICY STATEMENT:
It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related practices (e.g. Dress Code, Time and Attendance, and other policies).
HIPAA SECURITY COMPLIANCE:
Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”
ESSENTIAL FUNCTIONS:
Office Project Coordinator Functions
· Assists ACO Department with special projects.
· Assists in the coordination of internal/external public relations activities.
· Responsible for and leads projects pertaining to mass mailings of legal contracts and regular Participant communications.
· Works with internal and external ACO Participant and Provider/Suppliers to complete contract documentation.
· Responsible for the coordination of a quarterly ACO newsletter to the Clinically Integrated Network
· Coordinates ongoing communications related to the employee ACO with Mercy’s PR & Marketing Department.
· Maintains department’s filing systems and employee records. Coordinates appropriated files, record keeping forms and supplies.
· Assists in maintenance of Mercy ACO Policy and Procedure Manual.
· Demonstrates awareness of legal issues in relation to job and strive to assist in the management of situations in a reduced risk manner.
· Demonstrates understanding of confidentiality issues specific to the ACO, as well as general hospital confidentiality policy.
· Coordinates compliance documentation pertaining to Participation Agreements, internal compliance audits, and CMS regulations.
· Works with department management to coordinate internal department and external participant ACO compliance audits.
· Assists in the maintenance of department’s database and related reports.
· Serves as a backup resource for data and information tracking related to ACO services.
· Prepares and completes analysis of data collection pertaining to the ACO.
· Assists in the development of the Physician incentive report.
Administrative Assistant Functions
· Receives visitors/clients and notifies appropriate person of their arrival
· Answers ACO Beneficiaries questions pertaining to ACO plan information.
· Responds to Mercy ACO email inquiries in a professional manner.
· Answers and directs external/internal Mercy ACO phone line in a professional customer service centric manner.
· Receive and directs incoming calls. Provides initial screening and triaging of calls.
· Utilizes Outlook for communications, scheduling, and other functions
· Processes incoming/outgoing mail.
· Prepares typed documents as requested, utilizing Word and/or Excel
· Scan documents into personnel files and business records/information.
· Oversees payroll function and ensures accuracy in calculation and reporting of hours in collaboration with the Department Management.
· Monitors expenditures of office supplies and petty cash.
· Transcribes applicable office minutes, reports, correspondence, etc. as assigned.
· Retrieves files, projects, messages, etc. upon request.
· Maintains an orderly work environment, including filing in a timely manner.
· Performs filing, typing, copying and mail distribution.
· Maintains adequate inventory of office supplies.
· Submits requests to Print Shop for printing and monitors volumes/costs.
· Maintains records/reports/manuals as assigned.
· Creates and maintains a positive and professional office environment that promotes cooperation. Develops and maintains working relationships with colleagues, physicians, community resources, supervisor, patients, families and visitors. Maintains and conveys a positive center-wide department image to enhance public relations.
MINUMIM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
· High school diploma or equivalent is required.
· Bachelor’s Degree preferred.
· Two years recent diversified clerical/typing and word processing; Excel and Outlook experience; utilize e-mail and other various functions.
· Projects a willingness to assist patients and their families in a caring, concerned and professional manner.
· Must be able to work with several distractions including light conversation.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.