About Company: Textron Specialized Vehicles are driving the future of transportation. We are a leading global manufacturer of golf cars, utility vehicles, side-by-sides, ATVs, turf care equipment, ground support equipment and more. You may already know some of our brands like E-Z-GO®, Jacobsen® and Cushman®. And if you look closely, you'll notice our products are found anywhere from golf courses to off road parks, airports to planned communities, and theme parks to hunting preserves. This is where you come in. We recruit bright, resourceful, and motivated people and invest in them to develop high performing, engaged leaders of the future. If you're ready to drive your career, Textron Specialized Vehicles is ready for you.
About PACE: Pace Technology™is paving the way for more efficient golf course management and maintenance. Advanced GPS-based tools make monitoring your fleet, updating pin placements, and even communicating with golfers easier than ever. We will innovate the way you manage your course and amplify your guests’ experience with cutting-edge Pace Technology. https://ezgo.txtsv.com/fleet/why-e-z-go/pace-technology
India, Bangalore office: TEXTRON India Private Limited provides engineering design support and IT support services to various business units of Textron. This work is backed by a business development team responsible for building business potential in the region and networking with the regulatory authorities and government agencies to promote interest in our businesses.
Job Title: PACE Operations Manager
Job Description:
Incumbent is expected to join TSV PACE Engineering team in supporting a new generation of software products and will take part in a fast-paced work environment with tasks consisting of infrastructure monitoring maintenance, incident management, performance and KPI tracking, security and IT compliance, financial oversight, automation, documentation, and strategic, technological or process improvements.
Key Responsibilities:
Infrastructure Monitoring Maintenance
Continuously monitor server and infrastructure performance, availability, and security.Perform regular VM server updates and apply security patches.Proactively review server logs and troubleshoot issues before they escalate.Maintain documentation of server configurations, update schedules, and recovery procedures.Oversee backup and disaster recovery planning and execution.Incident Outage Response
Lead response efforts during outages or performance degradation.Coordinate with internal teams and vendors to resolve issues quickly and effectively.Create and manage service desk tickets with third-party vendors.Track resolution timelines and escalate as needed.Prepare RCA (root cause analysis) document for high severity incidents and share with the stakeholders. Also, maintain documentation of recurring issues and suggest possible resolutions.Performance KPI Tracking
Monitor and report on key performance indicators (KPIs) related to server/database efficiency and uptime.Recommend improvements based on trend analysis and performance data.Prepare regular reports for leadership on system health, incidents, and vendor performance.Communicate technical issues and resolutions clearly to non-technical stakeholders.Security IT Compliance
Serve as the primary point of contact between operations, IT, and security teams.Ensure infrastructure aligns with corporate security policies and compliance standards.Collaborate with DevOps, software engineering, and QA teams to align infrastructure with product needs.Manage access controls and permissions for internal team members across infrastructure systems.Support annual security audits by preparing documentation, responding to audit requests, and implementing required changes.Ensure infrastructure complies with internal policies and external regulations (e.g., SOC 2, ISO 27001).Financial Oversight
Manage payments and contracts for Pace service providers.Track service costs and ensure budget adherence.Automation Tooling
Identify opportunities to automate monitoring, reporting, and patching workflows.Evaluate and implement tools for infrastructure observability (e.g., Datadog, Splunk, Prometheus).Preferred Skills:
· Strong understanding of the Azure cloud environment
· Infrastructure Monitoring Tools: Experience with observability platforms like Datadog, Splunk, Prometheus, Grafana, or similar.
· Virtualization Server Management: Strong knowledge of VMware, Hyper-V, or other virtualization technologies.
· Operating Systems: Proficiency in Windows Server and Linux administration.
· Networking Fundamentals: Understanding of TCP/IP, DNS, firewalls, and load balancing.
· Backup Disaster Recovery: Hands-on experience with backup solutions and DR planning.
· Security Compliance: Familiarity with SOC 2, ISO 27001, and corporate security standards.
· Automation Scripting: Ability to automate tasks using PowerShell, Python, or Bash.
· Incident Management: Skilled in ITIL processes, RCA preparation, and escalation workflows.
Additional Competencies:
· Ability to co-ordinate among global user groups and internally within the solution center
· Ability to multi-task and prioritize
· Willing to work flexible hours as the job demands (collaborate with global colleagues, when necessary)
· Communication: Ability to explain technical issues clearly to non-technical stakeholders.
· Collaboration: Comfortable working with DevOps, QA, and security teams.
· Vendor Management: Skilled in coordinating with third-party providers and managing SLAs.
· Documentation: Strong attention to detail for maintaining accurate infrastructure documentation.
· Ready to learn new skills on the job
· Excellent troubleshooting skills
· Action-oriented, delivers on commitments
About Company: Textron Specialized Vehicles are driving the future of transportation. We are a leading global manufacturer of golf cars, utility vehicles, side-by-sides, ATVs, turf care equipment, ground support equipment and more. You may already know some of our brands like E-Z-GO®, Jacobsen® and Cushman®. And if you look closely, you'll notice our products are found anywhere from golf courses to off road parks, airports to planned communities, and theme parks to hunting preserves. This is where you come in. We recruit bright, resourceful, and motivated people and invest in them to develop high performing, engaged leaders of the future. If you're ready to drive your career, Textron Specialized Vehicles is ready for you.
About PACE: Pace Technology™is paving the way for more efficient golf course management and maintenance. Advanced GPS-based tools make monitoring your fleet, updating pin placements, and even communicating with golfers easier than ever. We will innovate the way you manage your course and amplify your guests’ experience with cutting-edge Pace Technology. https://ezgo.txtsv.com/fleet/why-e-z-go/pace-technology
India, Bangalore office: TEXTRON India Private Limited provides engineering design support and IT support services to various business units of Textron. This work is backed by a business development team responsible for building business potential in the region and networking with the regulatory authorities and government agencies to promote interest in our businesses.
Job Title: PACE Operations Manager
Job Description:
Incumbent is expected to join TSV PACE Engineering team in supporting a new generation of software products and will take part in a fast-paced work environment with tasks consisting of infrastructure monitoring maintenance, incident management, performance and KPI tracking, security and IT compliance, financial oversight, automation, documentation, and strategic, technological or process improvements.
Key Responsibilities:
Infrastructure Monitoring Maintenance
Continuously monitor server and infrastructure performance, availability, and security.Perform regular VM server updates and apply security patches.Proactively review server logs and troubleshoot issues before they escalate.Maintain documentation of server configurations, update schedules, and recovery procedures.Oversee backup and disaster recovery planning and execution.Incident Outage Response
Lead response efforts during outages or performance degradation.Coordinate with internal teams and vendors to resolve issues quickly and effectively.Create and manage service desk tickets with third-party vendors.Track resolution timelines and escalate as needed.Prepare RCA (root cause analysis) document for high severity incidents and share with the stakeholders. Also, maintain documentation of recurring issues and suggest possible resolutions.Performance KPI Tracking
Monitor and report on key performance indicators (KPIs) related to server/database efficiency and uptime.Recommend improvements based on trend analysis and performance data.Prepare regular reports for leadership on system health, incidents, and vendor performance.Communicate technical issues and resolutions clearly to non-technical stakeholders.Security IT Compliance
Serve as the primary point of contact between operations, IT, and security teams.Ensure infrastructure aligns with corporate security policies and compliance standards.Collaborate with DevOps, software engineering, and QA teams to align infrastructure with product needs.Manage access controls and permissions for internal team members across infrastructure systems.Support annual security audits by preparing documentation, responding to audit requests, and implementing required changes.Ensure infrastructure complies with internal policies and external regulations (e.g., SOC 2, ISO 27001).Financial Oversight
Manage payments and contracts for Pace service providers.Track service costs and ensure budget adherence.Automation Tooling
Identify opportunities to automate monitoring, reporting, and patching workflows.Evaluate and implement tools for infrastructure observability (e.g., Datadog, Splunk, Prometheus).Preferred Skills:
· Strong understanding of the Azure cloud environment
· Infrastructure Monitoring Tools: Experience with observability platforms like Datadog, Splunk, Prometheus, Grafana, or similar.
· Virtualization Server Management: Strong knowledge of VMware, Hyper-V, or other virtualization technologies.
· Operating Systems: Proficiency in Windows Server and Linux administration.
· Networking Fundamentals: Understanding of TCP/IP, DNS, firewalls, and load balancing.
· Backup Disaster Recovery: Hands-on experience with backup solutions and DR planning.
· Security Compliance: Familiarity with SOC 2, ISO 27001, and corporate security standards.
· Automation Scripting: Ability to automate tasks using PowerShell, Python, or Bash.
· Incident Management: Skilled in ITIL processes, RCA preparation, and escalation workflows.
Additional Competencies:
· Ability to co-ordinate among global user groups and internally within the solution center
· Ability to multi-task and prioritize
· Willing to work flexible hours as the job demands (collaborate with global colleagues, when necessary)
· Communication: Ability to explain technical issues clearly to non-technical stakeholders.
· Collaboration: Comfortable working with DevOps, QA, and security teams.
· Vendor Management: Skilled in coordinating with third-party providers and managing SLAs.
· Documentation: Strong attention to detail for maintaining accurate infrastructure documentation.
· Ready to learn new skills on the job
· Excellent troubleshooting skills
· Action-oriented, delivers on commitments
Bachelor’s degree in computer science / IT or equivalent branch of engineering with 8 years of experience in infrastructure monitoring, server administration, security compliance, and automation scripting.