At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

 

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.

As a European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

 

Within our organization, the Sales Support & Systems (SS&S) team’s mission is to deliver the best-in-class support to the Sales organization providing sales insights, reporting and analytics, project management, and leading business transformation opportunities. 

Within SS&S, the Project Analyst role is responsible of managing projects to support driving results. It’s essential to understand and identify the channels strengths and opportunities by consulting with stakeholders and creating innovative and value-added change management, communication.

 

This is an excellent opportunity for an individual to gain deep understanding of the EMEA Telesales & CCLM organization, develop and refine strategies and specific analysis / modeling solutions, and work with exposure to and insight from the leadership.

 

How will you make an impact in this role? 

The successful candidate will act as a trusted analytics and innovation partner to Sales and Client Management teams, operating in an advisory role to identify opportunities, analyze complex variables, and shape strategies that enhance commercial performance.

 

This role suits a self‑starter comfortable working in ambiguous, fast‑changing environments.

Design and implement analytical and automation solutions leveraging enterprise systems, databases, and low‑code platforms to address key business needs.Own and continuously improve reporting and analytics processes, delivering monthly reporting, ad‑hoc analysis, forecasting, and trigger‑based call models, while reducing manual effort through automation.Drive automation of recurring analytical and operational processes, improving efficiency in campaign execution, monitoring, and performance tracking.Lead execution and performance assessment of recurring and ad‑hoc sales and CRM campaigns, translating results into actionable insights.Act as the primary liaison with technical and data teams (voice, data, CRM), translating business requirements into analytical and automation use cases.Develop portfolio and business insights, identifying trends in activation, cancellation, engagement, and activity levels to support decision‑making.Deliver results across multiple initiatives, effectively prioritizing work and influencing stakeholders in changing environments.

 

Minimum Qualifications

B. Sc. (or equivalent) in Statistics / Mathematics / Engineering (or similar)Strong analytical background, with a minimum 4 years’ experience in analytics / MI role, sales operations or business insights roles within complex environmentsGood English language communication skills, both verbal and writtenTechnical Skills:SQL Advanced.Python. Modeling & Data Matching.Power Platform Automation.Data Visualization tools : Power BI, Tableau , Nvision

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.  

  

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.