Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n

ESSENTIAL DUTIES AND RESPONSIBILITIES:\n\nTriage of incoming email requests for new line quotes\/issuance, endorsement and cancellation of personal lines policies.\nAssume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner\nDemonstrate the ability to analyze information to make appropriate decisions and solve problems\nLearn with a high regard for accuracy of basic knowledge of personal lines insurance principals and the clients products (home, auto, valuable articles\/collectibles, flood, etc.)\nEfficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries\nMaintain established levels of productivity, service, and quality standards within a fast-paced operations team\nWorks collaboratively with team members, and business partners to provide a quality experience for our agents\nResponsible for cross selling coverage to round out accounts\nWork overtime as needed\nComplete additional tasks and other projects\/duties as assigned\n\n

QUALIFICATIONS\n\nStrong decision-making velocity in a fast-paced, high-volume phone contact center environment\nOutstanding, effective, and service focused communication skills, both verbal and written\nProficient in computer skills, multi-application navigation and multi-tasking\nExperience in a high-volume contact center with a strong focus on superior service is a plus\nDemonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners\nTrack record of success in managing competing demands, and problem solving while on the phone with customers\nProperty and Casualty insurance experience a plus\nThe clients ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service\nMinimum of high school diploma or equivalent; college degree or currently pursuing is a plus!\n