Description Provide support on a global luxury travel agency program that consists of 350+ hotels and 15,000+ Travel Advisors. This position will work with colleagues in different departments to coordinate communications and enhancements to ensure the Program operates smoothly. He/she will assist with issues when they arise and act as a first point of escalation. Tasks will involve providing support and ongoing maintenance of the Program. This person will interact with colleagues and customers around the globe. • Monitor and capture feedback from users and document changes for the project backlog. • Provide support to customer base (i.e. travel advisors, hotel colleagues, and Sales team) • Troubleshoot and assist customers with issues • Prepare Project Communications and announcements. • Capture and distribute meeting minutes • Track completion of tasks and follow up as needed to ensure timelines are met. • Perform data analysis • Independently manage lower complexity/small projects • Create and maintain simple project schedules • Builds working relationships with team members, vendors and other departments involved in the projects. • Update website content via website content management tool • Maintain the internal Program intranet website • Run reports and distribute or publish them in appropriate collaboration sites • Provide customer support to hotels, external customers, and fellow colleagues • Create charts or graphs for presentations • Log, track and manage compliance issues and escalate when needed Qualifications • Ability to work independently. • Not afraid to ask questions but also takes initiative to learn on his/her own • Ability to manage their own time and prioritize work • Strong written and oral communication skills. • Strong interpersonal skills. • Willingness to troubleshoot and dig into issues that arise to bring them to resolution. Skills Project coordination, Schedule meetings Additional Skills & Qualifications Provide project support to Program and Project manager. • Gather and create status reports. • Document risk and issues. • Monitor and capture feedback from users and document changes for the project backlog. • Provide customer support to customer base (i.e. travel advisors, hotel colleagues, and Sales team) • Monitor, document, and troubleshoot customer issues • Prepare Project Communications and announcements. • Create and maintain web content as needed • Capture meeting minutes • Work with a global team and global customers on project issues • Track completion of tasks and follow up as needed to ensure timelines are met. • Work with 3rd party vendors on project efforts or for the creation of marketing collateral. • Perform data analysis Prepare and present project status reports and provide timely and accurate information for status updates to the project team, stakeholders and vendors. Independently manage lower complexity projects • Create and maintain project schedules Maintain files and information including but not limited to, project schedules, status reports, financial data, budgets, project documentation and legal documents. • Tracks the progress of projects • Builds working relationships with team members, vendors and other departments involved in the projects. Job Type & Location This is a Contract position based out of Chicago, IL. Pay and Benefits The pay range for this position is $40.00 - $44.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chicago,IL. Application Deadline This position is anticipated to close on Dec 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.