Quality Health, an IQVIA business, has been using a range of methodologies and technologies to measure and interpret patient, staff, and service user experience for over 35 years.

Our UK clients range from local and national NHS organisations; to national voluntary organisations; private sector healthcare providers; local hospices; social care organisations; and other public sector clients such as local authorities, academia, parks authorities, the probation service, and fire & rescue.

We also work internationally, most recently with patients in Australia, North America, Canada and across Europe.

Our data collection methodologies

Quality Health designs and delivers a wide range of innovative technology-enabled data collection mechanisms to gather insight from patients, service users, staff and other stakeholders, including:

Bespoke survey appOn-line survey platformSMSTelephonePaper-based surveysFull range of qualitative research methodologies

Overview:

The candidate would be working in a team of Data Entry / Helpline Operator staff, but they should also be able to work under their own initiative. They will need to be able to demonstrate a balanced approach to data entry of speed versus accuracy and have an excellent level of attention to detail.  Dealing with incoming calls on the survey helpline will be an integral part of the role and the candidate will need to have good communication skills and a confident telephone manner - customer service skills would be an advantage. They should also be prepared to “muck in” when needed to.  Training will be provided for all aspects of the work.

Personal Qualities:

The person will need to be self motivated and have a methodical and focused approach to enable them to undertake this role with continued energy and tenacity.

Duties:

Coding and inputting large volumes of survey data and written freeform comments as necessary using bespoke verification software.Dealing with incoming calls from members of the public and internal NHS Staff members on the survey helpline; providing advice, information and support and actioning the calls as appropriate.Any ad hoc duties as required to assist with the smooth running of the organisation.

Not eligible for visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com