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Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

On-Site (5 days)

 

 

The Project Administrator is responsible for ensuring a seamless experience for Key Life Science Solutions high-value and established customers. This role emphasizes consistent, proactive engagement with key accounts, with a strong focus on understanding each customer’s critical success factors and aligning support activities to those priorities. This role will have a deep understanding of the customer’s sales value streams and manage the unique process including quoting and other business operations as outlined.

What you will do:

Serve as the primary point of contact for back-office functions, special programs, or product implementations.Closely align and regularly communicate with the Key Account Manager and/or Account Executive to ensure account strategy alignment.Expertly manage the customer quoting process across all value streams, ensuring accuracy, timeliness, and alignment with key account expectationsOnboard customers, and ensure customers know available resources including how to place orders, who to call for technical support and serviceMonitor customer satisfaction and respond to order inquiries, concerns, or post sale support requests in a timely manner.Collaborate with Sales and Service teams to resolve customer issues and align solutions.Develop and maintain strong relationships to encourage customer retention and loyalty.Identify and mitigate potential customer churn risks.Track and analyze customer feedback and usage patterns to identify opportunities for improvement.Document all interactions and feedback to improve internal processes and customer outcomes.Support escalated issues by acting as a liaison between the customer, sales, and technical support teams.

What you will bring:

Bachelor’s degree in Business, Communications, or related field preferred.Minimum 1 years of experience in customer success, support, account management, or a related role.Strong communication and people skills.Demonstrated problem-solving skills and customer-centric mindset.Ability to manage multiple accounts and priorities simultaneously.Familiarity with CRM and customer support systems.Experience in a customer service role,  technology, or industrial solutions is a plus.

Annual Base Salary Range or Hourly Base Pay Range:

$52,630.00 - $74,340.00

Compensation Type:

Exception Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations.

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.