Description Key Responsibilities: + Lead Incident Management:Take ownership of high-impact production incidents, ensuring timely resolution and clear communication with stakeholders. Coordinate with internal teams to minimize business disruption. + Technical Leadership:Serve as a subject matter expert (SME) for supported applications and systems. Mentor junior analysts and provide guidance on troubleshooting and best practices. + Root Cause & Problem Management:Conduct in-depth root cause analysis for recurring issues. Develop and implement preventative measures to improve system reliability and reduce incident volume. + Monitoring & Automation:Design, implement, and maintain advanced monitoring solutions and automation scripts to proactively detect and resolve issues before they impact users. + Documentation & Knowledge Sharing:Create and maintain detailed documentation, including support procedures, Technical Recovery plans and exercise, FAQs, and technical runbooks. Promote knowledge sharing across teams. + On-Call & Escalation Support:Participate in and lead on-call rotations, providing after-hours support and acting as the escalation point for critical incidents. + Compliance & Governance:Ensure all production systems comply with internal controls, banking regulations, and industry best practices. Perform regular audits and health checks. + Change & Release Support:Collaborate with development and DevOps teams to support application deployments, configuration changes, and environment upgrades with minimal risk. + CMDB & ServiceNow Management:Review and maintain accurate Configuration Management Database (CMDB) records. Ensure incident, problem, and change records are properly documented in ServiceNow. + Application Integration:Support the onboarding and integration of new applications into the production environment, ensuring readiness and alignment with operational standards. Basic Qualifications: + Bachelor’s degree or 10 years equivalent experience in production/application support + 5+ years of experience in production support, application support, or IT operations, preferably in the banking or financial services industry + 5+ years of experience with monitoring platforms (e.g., Splunk, Dynatrace, Zenoss) Preferred Qualifications: + Strong troubleshooting skills across application, database, and infrastructure layers + Experience with monitoring platforms (e.g., Splunk, Dynatrace, Zenoss). + Solid understanding of ITIL processes and hands-on experience with ServiceNow + Excellent communication, leadership, and stakeholder management skills + Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes) is a plus + Ability to work independently and multitask within a collaborative work environment. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: 63,000.00 - 124,000.00 USD Annual The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.