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Programme Manager - Portfolio Navigator Management Services

Position Overview

We are seeking an experienced Programme Manager to lead the delivery of the Portfolio Navigator Management Services project, a strategic initiative that will transform how clients interact with and optimize their real estate portfolios. This role requires a seasoned programme management professional who can orchestrate complex, multi-workstream initiatives while delivering exceptional business value through innovative technology solutions.

Key Responsibilities

Programme Leadership & Strategy

Lead end-to-end delivery of Portfolio Navigator Management Services project, ensuring alignment with Portfolio Services strategic objectives and client value propositions

Develop comprehensive programme roadmap with clear milestones, dependencies, and success criteria that support REMS Board vision for next-generation portfolio management

Establish programme governance framework including stakeholder management protocols, risk mitigation strategies, and quality assurance processes

Coordinate cross-functional teams across Technology, Product Management, Client Services, and Regional Operations to ensure unified programme delivery

Portfolio Navigator Platform Development

Oversee development and implementation of intelligent portfolio navigation capabilities that enable clients to optimize real estate performance and decision-making

Manage integration of Portfolio Navigator with PortfolioOS ecosystem, ensuring seamless data flow and unified user experience across Portfolio Services platforms

Drive implementation of AI-powered analytics, predictive modeling, and automated reporting capabilities within Portfolio Navigator platform

Ensure Portfolio Navigator delivers measurable client value through enhanced portfolio visibility, optimization recommendations, and strategic insights

Stakeholder Management & Communication

Manage complex stakeholder ecosystem including global Portfolio Services leadership, regional delivery teams, technology partners, and key client representatives

Provide executive-level programme reporting to Portfolio Services leadership and REMS Board, highlighting progress, risks, and strategic opportunities

Facilitate programme alignment across multiple time zones, cultures, and organizational levels while maintaining clear communication and unified objectives

Lead client engagement activities including requirement gathering, solution validation, and deployment planning for Portfolio Navigator implementation

Programme Execution Excellence

Implement robust programme management processes including agile delivery methodologies, quality gates, and continuous improvement mechanisms

Manage programme budget exceeding $[X]M with full accountability for resource allocation, cost optimization, and ROI delivery

Coordinate multiple workstreams including platform development, data integration, user experience design, and client onboarding processes

Ensure programme delivery meets quality standards, timeline commitments, and budget constraints while exceeding stakeholder expectations

Innovation & Future-State Development

Drive innovation in portfolio management service delivery through Portfolio Navigator capabilities that differentiate JLL in the competitive landscape

Establish framework for continuous platform evolution based on client feedback, market trends, and emerging technology opportunities

Create scalable delivery model that enables Portfolio Navigator expansion across global markets and diverse client segments

Position Portfolio Navigator as industry-leading solution that sets new standards for commercial real estate portfolio management

Required Qualifications

Programme Management Expertise

Bachelor's degree in Business Administration, Engineering, Computer Science, or related field; MBA or advanced degree preferred

8+ years of programme management experience with proven track record of delivering complex, multi-million dollar technology initiatives

Expert-level programme management skills including stakeholder management, risk mitigation, budget management, and quality assurance

Professional programme management certification (PMP, MSP, or equivalent) with demonstrated application of best practices

Technology & Platform Experience

Extensive experience managing technology platform development including SaaS solutions, data integration, and user experience optimization

Understanding of real estate technology ecosystem with preference for portfolio management, lease administration, or transaction management platforms

Knowledge of AI/ML integration, predictive analytics, and automated reporting within enterprise software solutions

Experience with cloud platforms, API development, and enterprise system integration methodologies

Industry & Domain Knowledge

Commercial real estate industry experience with deep understanding of portfolio management processes, client needs, and market dynamics

Portfolio Services knowledge including transaction management, lease administration, consulting, and client relationship management

Understanding of real estate data structures, reporting requirements, and regulatory compliance considerations

Experience working with sophisticated real estate clients and understanding their portfolio optimization objectives

Leadership & Communication Skills

Proven ability to lead cross-functional teams exceeding 20+ members across multiple geographic locations and organizational levels

Executive communication skills with ability to present complex programme information to C-level stakeholders and board members

Change management expertise including stakeholder alignment, adoption planning, and organizational transformation leadership

Crisis management and problem-solving capabilities for handling complex programme challenges and unexpected obstacles

Preferred Qualifications

Portfolio Services or similar real estate services experience within JLL or comparable organization

Experience with PortfolioOS platform or similar enterprise real estate technology solutions

Global programme management experience across multiple markets and regulatory environments

Client-facing experience including requirement gathering, solution design, and deployment management

Success Metrics

On-time, on-budget delivery of Portfolio Navigator Management Services platform

Achievement of client adoption targets and user satisfaction scores exceeding 90%

Delivery of measurable ROI including cost savings, efficiency gains, and revenue enhancement for Portfolio Services

Successful integration with PortfolioOS ecosystem and seamless user experience across platforms

Establishment of scalable delivery model for future Portfolio Navigator expansion

What We Offer

Opportunity to lead transformational technology initiative that shapes the future of commercial real estate portfolio management

Collaborative environment with access to cutting-edge technology resources and industry expertise

Professional development opportunities including leadership training and industry conference participation

Competitive compensation package including performance-based incentives aligned with programme success

Comprehensive benefits package and flexible working arrangements

Reports to: Head of Portfolio Services
Location: [Bangalore, India/Hybrid Options]
Employment Type: Full-time

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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