**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio **Your role and responsibilities** Collaborates with functional and data teams to identify efficiency opportunities within business processes. The primary focus is to assess the benefits of automation and continuously improve the quality of services and processes. PMO Alternative: Collaborates in project management by monitoring key efficiency indicators, preparing reports, and managing direct communication with clients. **Required technical and professional expertise** Main Responsibilities: Support the functional process team in identifying efficiency opportunities and building business cases that demonstrate the benefits of automation. Analyze data and collaborate with the team to identify areas for continuous improvement in services. Assist in defining key metrics and monitoring the impact of implemented improvements. PMO Alternative: Support the project team in planning, tracking, and controlling activities to ensure deadlines and deliverables are met. Collect, organize, and maintain project information, including schedules, progress reports, and risk logs. Participate in the preparation of project performance metrics and reports to support decision-making. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.