**Job Description** As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. Our teams can be organized into six main groups: Asset Management, Operations, Finance & Administration, Real Estate, Campus Energy, Utilities & Operations, and Business Intelligence & Technology. The three major units include Finance & Administration group which includes finance, human resources, labor relations, payroll and training & organizational development, communications, and Campus Stewardship & Capital Budget. The Asset Management group includes Capital Architecture & Planning, Engineering Services, Project Delivery, and Sustainability. The Operations group includes Maintenance & Construction, Regulated Materials, Building Services Department, Transportation Services and Safety. Visit the UW Facilities web page for more information: https://facilities.uw.edu/. Maintenance & Construction (M&C) is responsible for general maintenance, repair, and renovations of all University of Washington (UW) main campus facilities including building interiors, exteriors, and grounds, as well as logistics, moving, and disposal of surplus equipment and furniture. We have an outstanding opportunity for a **Surplus Retail Operations Program Support Supervisor II** . Under the direction of the Surplus Assistant Manager, this position oversees the daily operations of the Surplus retail store, supervises program staff, coordinates retail activities, and ensures excellence in both store operations and program administration. The person in this position will be responsible for staff scheduling, performance management, and workflow, all while maintaining a safe, organized, and customer-focused environment. This position requires a skilled communicator who can provide exceptional front-line service via email, phone, and in-person interactions with the campus community, state agencies, non-profits, and the general public. The ideal candidate is a strong leader with the ability to work independently, solve problems quickly, and drive process improvements in a fast-paced setting with many moving parts. You will combine operational expertise with a focus on delivering an outstanding customer experience, while ensuring compliance with all state regulations and University policies. Due to the hands-on nature of this position, telework/remote work is not an option. **Primary Duties and Responsibilities** Supervise and direct work of Program Coordinators and hourly staff assigned to the Surplus retail store. Plan, schedule, coordinate, and direct daily responsibilities of staff. Assign overtime, monitor time cards, and administer payroll/personnel documents. Establish and maintain performance standards for approximately six (6) direct reports. Responsibilities include: hiring, evaluating, training, performance management, and grievance resolution. Recommend and implement corrective action in accordance with bargaining unit contracts. Provide direction and assign work of Moving staff assigned to work Surplus retail store. Provide ongoing performance feedback to appropriate supervisor or manager. Oversee the day-to-day operations of the Surplus retail store. Coordinate, schedule, and monitor program activities consistent with program goals. Maintain retail space; determine appropriate locations and placement of merchandise in the store; maintain store arrangement to maximize space utilization and accommodate all current and incoming surplus property. Make recommendations for facility improvements. Provide leadership associated with facility cleanliness and safety. Oversee sustainment of space including the public restroom, loading docks and dock bays. Identify hazardous materials, such as sharps, chemicals, asbestos, lead, mercury, radioactive producing devices, lasers, etc. Follow handling and disposal guidelines; submit inquiries and disposal requests to EH&S. Respond to, investigate, and follow up with incidents involving hazardous materials. Identify intervention strategies and necessary policy and program improvements. Annually review and update written policies and procedures ensuring they reflect current processes and standards and contain sufficient information to allow other employees to perform key tasks. Serve as liaison between UW Surplus and marketing consultants, advertising vendors, and outreach event coordinators. Responsible for outreach event planning and assigning and directing work of staff for event. Research, recommend, and acquire promotional items for UW Surplus. Initiate marketing and outreach activities to expand potential pool of buyers and to inform customers of changing purchasing opportunities. Assist in the maintenance of social media accounts. Serve as a department representative on internal UW communications and marketing committees. Advise the campus community, governmental agencies, non-profit organizations, and the general public regarding the policies and procedures for acquiring and disposing of surplus property. Recommend appropriate methods for acquisition, and recommend alternatives as necessary. Ensure compliance with University policies and procedures, State of Washington WACs and RCWs, and federal government standards. Plan and establish timelines and work priorities for the preparation of surplus sales. Sort and prepare inventory for the in-person store, online store, and timed auctions. Draft item descriptions, photograph and prepare listings. Oversee the creation and publishing of listings, images and related content for the website (https://facilities.uw.edu/uw-surplus/) , online storefront (https://secure.touchnet.net/C20410\_ustores/web/store\_main.jsp?STOREID=27&SINGLESTORE=true) , social media platforms, campus calendar, and other digital platforms. Conduct market research for specialized property, perform valuations, and establish appropriate sales prices and/or auction reserve amounts. Conduct sales of surplus property to University of Washington departments, state and local governmental agencies, non-profit organizations, and the general public. Oversee and enforce compliance of sales policies; follow-up with clients as needed; recommend sales policy changes. Oversee and prepare physical inventories of store inventory. Perform yearly and random audits; reconcile inventory discrepancies and prepare inventory discrepancy reports. Ensure accountability of equipment and inventory control. Properly record inventory dispositions and disposal process. Monitor and administer program cash handling controls, policies, and procedures. Maintain, balance, and replenish change and cashiering change funds. Reconcile tills; investigate and resolve discrepancies; prepare cash sales reports. Prepare and process invoices and payments for priority group sales. Participate in organizational, division, unit, and workgroup programs to improve processes and programs and to ensure organizational efficiencies and desired outcomes are met and program goals are reached. Assist in developing goals and objectives; determine timelines and work with the teams to ensure deadlines are met; assist in development and analysis of performance measurements. Assist in the development of multiyear financial plans including both program revenues and expenses. Forecast market changes affecting program performance and ensure incorporation into organizational financial plans. Prepare statistical reports. Make recommendations and implement plans for revenue generation and cost savings. Prepare monthly, quarterly, annual sales reports and performance metrics. Investigate workplace accidents/incidents and ensure adherence to safety standards and safe workplace practices. Actively improve, promote, and monitor work area safety. Schedule and document staff safety training with initial safety orientation. Ensure additional required safety training is current and complete. Plan, coordinate, and implement training as required. Plan, review, and purchase equipment, tools, supplies and materials that improve the efficiency of the staff and daily operations. Coordinate maintenance and repair of equipment. Safely operate and oversee the safe operation of material handling equipment, including forklifts, used in receiving and retail areas within the store and warehouse and to load and unload property. Respond to: • General requests for program or operational information. • Requests for information/action from other campus departments. • Complaints from customers and staff. Provide coverage for operational continuity which includes coverage for supervisors and the Retail Sales Program Coordinator. Other Duties: • Assume higher level duties as Surplus Assistant Manager in their absence. • Be proficient in use of in-house database program. • Perform related duties as required. **Core Competencies** + Demonstrate personal integrity and trustworthiness. + Manage stressful situations and changing priorities effectively. + Anticipate, recognize and resolve problems. + Be responsible and accountable. + Use organizational skills and provide attention to details. + Maintain a positive, optimistic, and success-oriented attitude. + Exercise professionalism, which includes being tactful and courteous. + Exhibit a professional work ethic. + Continuously promote a safe work environment. **Minimum Requirements:** High school graduation or equivalent **AND three years of experience in retail sales and merchandisin** g OR equivalent education/experience. **Additional requirements include:** + Strong organizational and problem-solving skills. + Demonstrated ability to organize multiple tasks with competing deadlines, projects and daily priorities independently, effectively and efficiently. + Ability to maintain and model composure in a fast-paced, dynamic customer service driven environment + Flexibility to meet changing business/customer needs + Excellent customer service skills. + Excellent oral, written, and interpersonal communication skills. Ability to communicate clearly and effectively. + Ability to work effectively in a team environment. + Demonstrated proficiency with personal computing environment, Microsoft Office Suite, proprietary databases, web-based tools, and other proprietary software products or willingness to learn/use computers and related software. + Must be able to travel efficiently and effectively to alternate worksites weekly. + Ability and willingness to learn/operate a forklift Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements, such as a license/certification/registration. **Desired** + Proven experience in a lead or supervisory role + Demonstrated ability to build strong teams and motivate staff + Knowledge of environmental stewardship practices, including waste reduction and recycling methods + Experience in identifying hazardous materials **Conditions of employment** + Standard work schedule: Monday, Wednesday - Friday, 7:00am - 4:00pm; Tuesday, 7:30am - 4:30pm. Flexibility of schedule is required to meet operational needs. + Work is normally performed in an indoor warehouse and office setting. However, some tasks may require outdoor work with exposure to the elements and varying weather conditions. + Substantial footwear is required when operating material handling equipment or moving materials and must be provided by the employee. + Ability to lift/move up to 50 pounds unassisted and ability to lift/move 50-100+ pounds with assistance. + Work involves walking, lifting, pushing, pulling, bending, twisting, reaching, kneeling, and standing for extended periods. + Must be able to work in a non-smoking environment. + Regular and predictable attendance is required. ­ **Compensation, Benefits and Position Details** **Pay Range Minimum:** $54,732.00 annual **Pay Range Maximum:** $73,608.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** SEIU Local 925 Supervisory **About the UW** Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.