Program Specialist – Patient Support (100% Remote) Location: Remote (U.S.-based candidates only) Employment Type: 6-month contract We are hiring Program Specialists to support patients—primarily those with Multiple Sclerosis—seeking financial assistance for high-cost medications. You’ll handle inbound and follow-up outbound calls, guide patients through enrollment tools, explain insurance coverage, and connect them with third-party pharmacies. This is a 100% remote role focused on compassionate, professional patient support. Key Responsibilities + Assist patients via inbound and follow-up outbound calls. + Use digital tools to assess financial assistance eligibility. + Explain insurance co-pays, deductibles, and available discounts. + Transfer patients to specialty pharmacies (e.g., Walgreens). + Maintain accurate documentation and provide empathetic support. Qualifications + 2+ years in healthcare customer service and call center roles. + High School Diploma / GED is required + Proven success working remotely. + Strong communication, empathy, and attention to detail. + Comfortable using CRM systems and digital tools. + Able to work independently with minimal supervision. + Willing to undergo compliance checks post offer. Preferred: + Experience with major medical conditions. + Familiarity with buy-and-bill processes or acquisition channels. + Exposure to insurance benefits support. Training and Schedule Expectations • Onboarding training will take place during the first two to two and a half days, scheduled from 8:30 AM to 5:00 PM in either Eastern or Pacific Time, depending on your location. • Program-specific training will last approximately 6 weeks. • Post-training shift hours will be assigned based on business needs and will fall within the program’s operating hours of 8:30 AM to 8:00 PM EST. • Staff in Mountain or Pacific Time zones will be scheduled for later shifts. • Shifts may change based on business requirements. What We Offer + Fully remote work setup. + Competitive pay and supportive team culture. + Opportunity to make a meaningful impact in patients’ lives. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.