Chase, with its 200-year legacy of integrity and financial strength, empowers families to achieve homeownership. Home Lending offers purchase and refinance loans, helps access home equity, services mortgages, and provides affordable housing solutions. Managing 3.7 million mortgages worth over $960 billion, the team includes loan originators, processors, underwriters, and customer service specialists. The Consumer Originations Strategic Initiatives Program Integration team collaborates with business owners and partners to promote strategic initiatives, optimizing business operations and achieving strategic goals, while serving as a centralized hub for program oversight and support.

As a Program/Project Manager within the Consumer Originations Strategic Initiatives Program Integration team, you will be aligned to each strategic initiative and play a critical role as a skilled communicator, strategic thinker, and adept problem solver who leads teams to deliver successful project outcomes while managing risks and constraints effectively.

Job responsibilities 

Partner with business owners and partners to develop and document the business strategy and plans and leads projects, directing program planning and management, issue identification and resolution, risk management, analytical design and deliverable definition, manages change requests Develop and execute comprehensive project plans to achieve desired outcomes – including scope, schedule, budget, resources, solution quality, leveraging consistent methodology across all programs. Support centralized tracking of project plans and consolidated end to end integrated view for all programsImplement common, consistent routines, resources and tools to track and report status of key programs. Develop metrics, scorecard and dashboard reporting for tracking of key initiatives leveraging common frameworks. Enforce use of consistent standards, methodologies and best practices to ensure consistency and efficiency across programsIdentify and effectively communicate with key stakeholders throughout the project, understanding their needs and expectationsLead cross-functional project teams, fostering a collaborative work environment. Facilitate communication and collaboration across workstream members. Provide clear direction and support to team membersProvide regular updates on project plans and progress. Prepare program updates for key forums, management updates and business reviewsSupport centralized tracking and reporting of key issues across programs and leverage common tools to track, assess and mitigate risks associated with programs Ensure decisions are brought forward to appropriate forums and track key decisions and expected impacts / outcomes Required qualifications, capabilities and skills6+ years working in Home Lending Consumer Originations with experience developing sales strategies, and developing and deploying new mortgage products. Deep understanding of the end-to-end mortgage originations process6+ years working as a program / project manager. Experience implementing project management methodologies, tools and resources Excellent problem solving skills and ability to prioritize issues and analysisOutstanding ability to communicate effectively and confidently, develop relationships at all levels of the organization and to work well in cross-functional teams and  demonstrated experience interacting with executive stakeholdersExperienced in executive status reporting and managing multiple projects/priorities and ability to tailor communication of plans (i.e., high level vs detailed level) based on the audience with strong executive presencePromote a flexible team environment that can handle changes with agility due to change in direction or conflicting priorities while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business Advanced Word, Microsoft Excel and PowerPoint skills. Knowledge of my PM, SharePoint and JiraPreferred qualifications, capabilities and skillsExperience setting up and working as part of a program management officePromote a flexible team environment that can handle changes with agility while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the businessFamiliarity with Gen AI and the application of Large Language Models to improve processes and drive efficiency