**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense) *For eligible positions* + Career Development + Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. **Schedule:** Full-Time Mon through Friday 8a-5p, no on call, no weekends, no travelMonday through Friday 8a-5p, no on call, no weekends, no travel **Shift** : Days **Location** : 400 CELEBRATION PLACE, Celebration, 34747 **The community you'll be caring for:** AdventHealth Celebration + Established in 1997 and now a 203-bed hospital. + AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disneys planned community of Celebration, Florida. + The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease. **The role you'll contribute:** The Program Navigator is responsible for the overall success of their program and provides support for the clinical care coordinator. Support includes ordering and maintaining program supplies, collecting, maintaining and reporting pertinent patient data points, scheduling and preparing the patient education class, coordinating patient appointments within the hospital, answering program phone calls and web inquiries, and navigating patients through the referral process. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. **The value you'll bring to the team:** + Serves as a liaison between the hospital, physician practices and the patient to ensure optimal customer and clinical service and effective communication. + Serves as a patient advocate. Sets up patient appointments and services within the hospital, answers program phone calls and web inquiries, and assists guests with travel arrangements such as hotel accommodations and transportation. + Navigates all program inquiries. This includes obtaining patient history, obtaining pertinent medical records, and patient demographic and insurance information to refer them to the appropriate physician office and/or testing center. + Accesses the patient medical record to obtain program metrics for quality improvement projects. Enters data into appropriate spreadsheets, tracks and monitors trends of patient metrics, creates reports and completes research projects. + Coordinates and implements all logistics for the pre-operative education classes and events. + Participates in the development of the program by assessing needs of patients and proactively making recommendations to improve our service. Participates in marketing strategy development and activities toward achieving service line goals. Qualifications **The expertise and experiences you'll need to succeed** **:** + 3 years of experience providing high-level customer service Required + 1 year of experience with navigating electronic medical records Required **PREFERRED:** + Associate in healthcare, sociology or other healthcare related field Preferred + Additional software continuing education and training Preferred + Previous secretarial experience Preferred + Previous experience in the clinical aspect of the medical field Preferred + Formal customer service training experience Preferred + Previous experience working in a hospital or physicians office Preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Operations **Organization:** AdventHealth Celebration **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 25034549 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.