Program Monitor LDH Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5047128) Apply  Program Monitor LDH Salary $4,387.00 - $8,608.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number OCDD/DPT/211977 Department LDH-Office for Citizens with Development Disabilities Opening Date 08/18/2025 Closing Date 8/29/2025 11:59 PM Central + Description + Benefits + Questions About this Job The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health (https://ldh.la.gov/) Are you passionate about using technology to make a difference? As the Program Monitor for Louisiana’s Office for Citizens with Developmental Disabilities (OCDD), you’ll play a key role in ensuring the success of the state’s critical incident management system. You'll be the go-to expert—guiding users, solving problems, and keeping the system running smoothly to support individuals with developmental disabilities across Louisiana. If you're tech-savvy, detail-oriented, and ready to contribute to a mission-driven team making a real impact—this is the opportunity for you. Minimum Qualifications Five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR Six years of full-time work experience in any field plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR A bachelor’s degree plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR An advanced degree or a Juris Doctorate plus one year of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be foundhere. Job Duties and Other Information Job Duties: + Serve as the primary statewide point of contact and technical support expert for OCDD’s critical incident management system. + Coordinate user onboarding and offboarding in collaboration with the Office of Technology Services (OTS) to ensure accurate system access. + Provide individualized technical assistance and guidance to users, promoting proper and effective system usage across the state. + Monitor and manage the program’s support inbox and track, resolve, and document system-related tasks using Monday.com. + Perform manual data corrections and test system updates or fixes to maintain data integrity and ensure system functionality. + Support quality improvement initiatives and collaborate with users to enhance statewide consistency and effectiveness in incident reporting and response. Preferred Experience and Skills + Familiarity with OCDD’s critical incident management system and Monday.com. + Proven ability to deliver responsive, effective customer service and technical assistance to diverse users. + Strong problem-solving skills, including independently identifying and correcting system errors. + Self-motivated, highly organized, and able to manage multiple priorities with minimal supervision in a fast-paced environment. + Excellent written and verbal communication skills; able to clearly convey technical information. + Collaborative team player with experience in quality assurance and/or quality improvement processes. Position-Specific Details: Location:Office for Citizens with Developmental Disabilities | OCDD- Admin/Finance/Programmatic | East Baton Rouge Parish Appointment Type: Probationary, Promotional Appointment Cost Center: 3401010100 Position Number(s): 50684612 LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Contact Information: Debbie Parris-Thymes Debbie.Parris-Thymes2@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH. Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email