Job Requirements

The Program Manager be responsible for customer development, employee supervision, hiring, project management, program management and financial/business health of the program. Program Manager span of control extends over a group of technical and people managers and by extension their direct reportees as well.

 

Responsibility

Warehouse management experience with focus controls software for material handling systemsConflict Management, Span of Control, Hiring process ownership, ESAT Management, Budgeting, Offer Management (Compensation), Performance management of team, Taking Disciplinary and employment actions. Promotion Nominations; Annual appraisal pay raises Is responsible for following project types: FoPs. SPPs, Local Global ProjectsProject sponsor reviews, Productivity/Continuous Improvements, RCA, Quality plan, Proposal preparation & Approvals.Can own TCPs for program/sites, bill rate proposals for non MTA (Sales & Pricing team approves)Adherence to Quality, customer requirements, and any other policies and standards. Export and Data security compliance.Business rhythms (month end timesheets, IDP deadline, quarterly KRA reminders, events, etc.)Hold monthly program reviews on balanced metricsHelp answer team members technical questions. Standard work - creation and maintenance. Review and sign off on technical reviews. Responsible for service-specific training, especially content.Managing, updating, and creating training material. Support training initiatives as needed.Supporting root cause analyses and improvement actions.Conduct technical reviews / deliverable reviews and monitor technical health of projectsLeverage technical knowledge to acquire more projects through ongoing and pilot projects and TEDs.Support technical capability assessments of the team members in your service.Support hiring by conducting Technical interviewsWork with technical managers within program to ensure healthy capability development within organization. Create environment where Cascading Talent is encouraged.