Location: London, UK

This position requires to be 4 days/week in the office.

The Program Manager is responsible for ensuring from start to finish - the delivery of medium complexity projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.

The Program Manager should have a background in business skills, management, budgeting and analysis.

Responsibilities:

• Builds strong relationships to understand the needs and requirements of the customer's projects.

• Manage the relationship with the customers and all stakeholders Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the projects.

• Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans.

• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities.

• Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects

• Ensure that all projects are delivered on-time, within scope and within budget.

• Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques.

• Report and escalate to management as needed.

• Manage escalations with all levels internally and externally to achieve success.

• Create and maintain comprehensive projects documentation.

• Effectively applies Fortinet's methodology and enforces project standards.

• Perform risk management to minimizes Fortinet's exposure and risk on projects.

• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.

• Accurately forecasts revenue, profitability, margins, bill rates and utilization.

• Assures project legal documents are completed and signed. 

• Facilitates team and customers meetings effectively.

• Understands how to communicate difficult/sensitive information tactfully.

Job Requirements:

• Around 5 years in similar position.

• Technical understanding of security and networking projects.

• Exceptional organizational skills including attention to detail and multi-tasking skills.

• Outstanding negotiation, oral communication and presentation skills.

• Experience working with global enterprise, MSSP, carrier and governmental customers.

• Experience at working both independently and in a team-oriented, collaborative environment.

• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

• React to projects adjustments and alterations promptly and efficiently.

• Flexible during times of change.

• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

• Excellent conflict resolution skills.

• Strong commitment and self-driven individual.

Education:

• Bachelor's degree in business or management discipline and/or equivalent work-related experience.

• PMP and/or PRINCE II certification would be a plus.