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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleProgram Manager III - Reference Lab

                        

LocationBeachwood

                    

FacilityCleveland Clinic Administrative Campus

                     

DepartmentReference Lab Marketing-Diagnostics Institute

                      

Job CodeT31030

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job SummaryDevelops, implements and manages marketing strategies and programs, including digital, internet site management, search engine marketing, email and social media, to help Cleveland Clinic Laboratories’ reference laboratory achieve its business, marketing, digital marketing goals.

                         

Job Details

Responsibilities:

Develops, implements and manages marketing strategies and programs, including digital, internet site management, search engine marketing, email and social media, to help Cleveland Clinic Laboratories achieve its business, marketing, digital marketing and patient care goals.Manages external website developer and vendor relationships and coordination of laboratory test directory needs.   Partners with reference laboratory management team, staff, and sales to develop comprehensive marketing campaigns, including digital, social media and email marketing.Provides ad hoc reporting of activities and results. Coordinates and collaborates with other members of reference laboratory team to optimize the channels.Monitors and reports on performance and identifies strategies in response.Utilizes knowledge on the latest digital Marketing trends, products and service.Manages multiple priorities and projects with competing deadlines.Participates in marketing collateral generation for reference laboratory sales team enablement.Other duties as assigned.

Education:

Bachelor's degree in Business Administration, Healthcare Administration or related field.Bachelors degree in marketing or digital marketing preferred.

Certifications:

May be required for specific positions as per policy or regulation.

Complexity of Work:

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.Must be able to take appropriate action in a stressful environment.Demonstrated team, leadership, organizational, financial management and problem solving skills.Knowledge of statistical and financial analysis, primary research and business plan development.Strong presentation, communication and training skills required for most positions.

 Work Experience:

Minimum of five years of related experience; healthcare setting preferred.Experience in digital marketing, content management systems (WordPress, Sitecore or similar), email marketing platforms, Microsoft Dynamics or other CRM software and familiarity with graphic design platforms preferredOffset:  Master’s degree and four years of experience.

Physical Requirements:

Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods.  Ability to work with physical records or operate a computer or other office equipment.  In some locations, ability to travel throughout the hospital system.  In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities