**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. **Location/Division Specific Information** Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations **Discover Impactful Work:** Client facing role responsible for managing the client relationship and on time delivery of program objectives. Oversees the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets, aligning goals of projects to meet needs of the program. Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties. Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments. Negotiates and makes real-time decisions with the client. Drives compliance to company and project management standards across departments for a cohesive customer experience. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs. **A day in the Life:** + Facilitates routine client facing meetings and attends internal meetings + Coordinates client visits in tandem with Business Development and Lab Operations management + Supports/Leads program governance model + Oversees complex stability launch coordination + Responsible for the FTE project management, including setup, monitoring and completion + Responsible for client project prioritization + Establishes project status trackers, distributes to project team, and reviews output to ensure project deliverables are met + Evaluates and escalates risks across projects, monitoring and soliciting feedback + Responsible for projections/forecasts for large FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend. + Manages contract process in tandem with Business Development, owns individual client project contract renewals, ensures appropriate review from relevant stakeholders; drives new opportunities from existing clients + Provides training and support to Program Manager I and Program Manger II, driving consistency with program management processes + Responsible for client relationship. Responds to client inquiries, leads client communications + Responsible for managing client expectations and execution of program deliverables in collaboration with Laboratory Operations management. + Acts as primary liaison between client management team and Laboratory Operations **Keys to Success:** **Education** + Bachelor's degree or equivalent and relevant formal academic / vocational qualification **Experience** + Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 7+ years) or equivalent combination of education, training, & experience. Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions. **Knowledge, Skills, Abilities** + Strong science and/or business acumen + Strong verbal, written and presentation skills + Superior time management, planning, and organizational skills + Proven analytical skills + Demonstrated compliance with procedures and policies + Ability to perform multiple tasks effectively in a stressful environment + Extensive knowledge and experience in Project Management + Strong client relationship management skills + Ability to work effectively with multi-level teams + Ability to work in a fast-paced undefined environment + Strong negotiation skills **Work Environment** Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: + Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. + Able to work upright and stationary for typical working hours. + Ability to use and learn standard office equipment and technology with proficiency. + Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. + May require travel. (Recruiter will provide more details.) **Benefits** We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.