Amazon is seeking qualified Program Manager candidates to join our Cross Border Exports Logistics team. Amazon reaches customers around the globe on all seven continents and needs individuals who want to help ensure a fast, cost-effective solution to delivering packages worldwide. Do you obsess over how to improve processes to deliver a superior customer experience? Do the words "that can't be done" drive you to find a solution for how "that can be done"? Do you desire a career that will focus on how to globalize the B2C delivery service and set the new standard for the balance of the industry to envy? Do you thrive off of detailed data analysis to develop optimized processes and drive continuous improvement? If these characteristics describe you, then come join the Amazon.com Cross Border Exports team and help make the world smaller—one package at a time.

We are seeking an experienced Program Manager to lead and transform quality processes for our third-party logistics (3PL) fulfillment center operations in China. This strategic role will be based in the US and requires a leader who can bridge operational gaps between US quality standards and Chinese 3PL execution. The ideal candidate will manage a comprehensive quality ecosystem encompassing ICQA operations, exception handling, and accuracy metrics while navigating the complexities of cross-border operations.

As the primary quality leader for our Chinese FC operations, you will be responsible for developing and implementing scalable quality programs that align with our global standards while accounting for local operational nuances. This role requires a deep understanding of both technical quality metrics and the human elements of quality management across cultures. You will serve as the key liaison between US leadership and Chinese 3PL partners, ensuring clear communication of quality expectations, performance metrics, and improvement initiatives.

Key job responsibilities
- Building and scaling quality management systems across international boundaries

- Managing ICQA programs, including cycle counting, bin audits, and inventory reconciliation

- Developing exception management workflows for both inbound and outbound processes

- Creating and tracking DEA (Damage, Error, Accuracy) metrics that drive operational excellence

- Implementing root cause analysis methodologies that account for cultural and operational differences

- Establishing quality control mechanisms that can be effectively executed by 3PL partners

- Creating feedback loops that drive continuous improvement despite geographical and cultural barriers


A day in the life
- Collaborating with internal and external stakeholders with diverse requirements to develop compelling products and services.
- Clearly communicating goals, roles, responsibilities, and product development progress to cross-functional teams.
- Leveraging internal and external best practices to expedite product development objectives.
- Working with various internal stakeholders to document their requirements and liaising with the technology organization for implementation, including sourcing, customer service, transportation operations, finance, accounting, and others.
- Collaborating with program managers to minimize overlap and ensure seamless integration of aligned solutions.
- Collecting and managing key data to demonstrate the business value and return on investment (ROI) of proposed technology improvements.

About the team
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock