The WW Selling Partner Services (SPS) vision is to enable every brand – from the small business with an idea to the large, multi-national corporation – to be able to thrive and grow into a global selling success. Our vision is not meant to encompass everything that we may do in the near-term, but it articulates a point of view on what we will prioritize and where we want to go over the long term.

We are seeking a Program Manager (PM) with demonstrated experience to support programmatic tool launches and mechanisms to drive efficiency through engagement and adoption. The PM will partner with cross-functional teams to support root cause analysis, define user requirements, strategize and generate solutions that have a large impact, drive process improvements and streamline reporting mechanisms through automation.

The position demands expertise in defining and executing service design programs, analyzing data, and driving measurable improvements. It involves sophisticated resource management, risk assessment, and problem-solving at scale. The role operates independently, overseeing comprehensive workflows while managing cross-functional programs with long-term business impact. Working across several organizations, this position requires masterful oversight of roadmaps, organizational planning, and strategic goal-setting.

Success in this position relies on the ability to identify and mitigate long-term risks, make nuanced trade-off decisions, and optimize team efficiency through scalable processes. This leader will shape service design strategy and drive operational excellence across teams.

This role is ideal for an experienced program manager who demonstrates strategic thinking, and can effectively translate complex challenges into impactful solutions while maintaining operational excellence across the organization.



Key job responsibilities
- Leading complex projects across cross-functional teams.
- Gathering business requirements, documenting specifications.
- Assemble the right project team, assign individual responsibilities and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
- Develop clear roadmaps and manage efficiently.
- Developing and managing service design workflows.
- Contributing to organizational planning.
- Defining program vision, setting objectives, and driving quantifiable improvements through data-driven decision-making.
- Expertise in resource allocation, risk management, and process optimization across design disciplines.
- Measure and report on progress regularly, resolve bottlenecks and provide escalations management.