Description As the Program Manager, you will ensure multiple business level projects are planned, organized, controlled, and delivered within a program portfolio, working directly with project sponsors. Includes oversight of multiple strategic initiatives and detailed, hands-on management of select projects. Typically, these efforts involve several parallel projects, subject matter experts, managers and key stakeholders. The outcome(s) of a program effort may have a significant impact upon business economics and success of the business strategic plan. These efforts may also consume significant amounts of funding. In this role, you will be responsible for the management of significant projects (e.g., strategic change management, new business and product initiatives, process reengineering, establishment of control procedures) within this infrastructure area. You must have strong quantitative, analytical, and project management skills. Furthermore, you should be able to communicate complex concepts, anticipate potential objections, and influence others to adopt a different point of view. Incumbents may utilize agile software development methodologies. Primary responsibilities: The incumbent is responsible for program planning, strategy, execution, and delivery, including: - Governance and oversight across multiple initiatives to ensure alignment, progress, and risk management; - Leading end-to-end project management for assigned initiatives, including scope, timeline, budget, and dependency management; - Coordinating cross-functional stakeholders and resolving issues and escalations; - Driving efficiency, quality, and process improvements; - Supporting adoption and sustainability of change through structured change management practices. Qualifications, Education, Certifications and/or Other Professional Credentials Required Qualifications 5+ years demonstrated experience managing large transformational programs Strong stakeholder engagement, communication, and problem-solving skills Preferred Qualifications Lean Six Sigma Yellow Belt or Green Belt preferred Change management certification (e.g., Prosci) preferred Hours & Work Schedule + Hours per Week: 40 + Work Schedule: 8-5 Pay Transparency The salary range for this position is $165,000 - $180,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/31/2026