Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

This position involves general administrative and operations functions for three programs within the School of Health and Rehabilitation Sciences (SHRS):

1. Department of Health Professions Education (HPEd) and
2. Department of Health Sciences: MS Data Analytics (MSDA), and Master of Healthcare Administration (MHA). Work will include student and faculty support and organization, budget, personnel, academic proposals, accreditation reports, and policy interpretation for these SHRS programs.

The Program Manager will become knowledgeable about the Institute, SHRS, and these academic units to effectively communicate and represent the school, the programs, and IHP course offerings.

The position requires close interaction and cooperation with academic units, leadership and staff within SHRS, as well as Admissions, the Registrar, the Office of Enrollment Services, the Office of Student and Alumni Services, the Office of Information Technology, and the Mission, Values, and Community Excellence (MVCE) Office.

This program manager will work in close collaboration with the program manager for the other programs in the Department of Health Sciences to identity efficiencies across these two departments and programs.

 

Qualifications

The Program Manager maintains appropriate office systems, word processing, program manuals, databases, drafting basic correspondence, filing (physical and electronic), processing forms and requisitions while ensuring accuracy. Establishes, coordinates, monitors, and revises database systems (i.e., Microsoft Teams, Formstack, D2L) for accurate program records of student, faculty, alumni, and program accomplishments; course syllabi and schedules; special funds and projects; research and recruitment efforts. Performs routine office related administrative duties such as ordering supplies, greeting visitors and prospective students, answering incoming calls/emails, and interfacing with various IHP operations as needed. Maintains, tracks, and updates student files and academic progression to support student advising. Supports program and committee meetings by assisting in the preparation and distribution of materials, scheduling, attending, participating, and taking meeting minutes. Manages term lecturer contracts. Identifies and communicates areas for improvement in program processes to leadership and implements solutions accordingly. Serves as first point of contact for program inquiries from prospective/current students by participation in recruitment webinars; monitoring department and program email and phone; and being knowledgeable about program curricula, course offerings, schedules, policies, and procedures. Work closely with Health Sciences and Health Professions Education departments’ program directors to develop and implement marketing strategies (e.g., brochures, advertisements, and webinar and tabling participation) for these departments. Attends and oversees logistics for occasional weekend and evening events.

Manages staffing and catering for Health Sciences and Health Professions Education events.Sends program communications via email, Outlook calendar, and Teams.Submits requests to update program websites or other marketing materials as needed.Monitors spending to stay within program budgets.Processes and tracks purchase orders, check requests and business expense reports via online accounts payable systems.Contributes to other special projects as needed to advance these departments/programs and further IHP strategic priorities.Assists with program certification and accreditation efforts for these programs.Manages multiple projects simultaneously for new and current initiatives within these departments and develops appropriate progress reports. Reports issues to SHRS leadership.

Additional responsibilities:

Collaborates with program directors, faculty, potential and enrolled course participants, and matriculated students. Excellent communication and organizational skills will be required, with the ability to prioritize and switch tasks as needed.Works closely with teams across the institution including but not limited to the Office of Enrollment and Marketing and Communications.Monitors database systems for accurate program records of faculty, alumni, and program accomplishments; course syllabi, enrollment management, admissions, and communication.Maintains, track, and update student files with CVs, biosketches, and documentation for graduation audits, while tracking student progress and programs of study.Manages relationships with bookstore for textbook lists, lab kit vendor, area hotels, and event venues.Attends meetings, collaborates and manages scheduling and relationship with 3rd party vendor 2U/edX for administration of the MHA programMaintains calendars and schedule appointments for health sciences and health professions education working groups and administrative leaders.Demonstrates initiative in anticipating and resolving problems.  Completes all activities by their deadlines and performs job duties in an ethical manner.

Education:         

Bachelor’s degree required2-4 years working in an academic office environment or student services environmentPrior experience in academic healthcare professions-related program administration preferredExperience working with online and web-based educational programs preferred

Skills:      

Communication Skills – must possess an excellent command of EnglishAbility to work independently and prioritize among deliverables including self-monitoring (i.e., time management)Strong interpersonal skillsExceptional organizational skills and careful attention to details including tracking of multiple projects simultaneouslyAbility to follow directions and work collaboratively as part of a team  Computer literacy, with working knowledge of Microsoft office suite (Word, PowerPoint, Outlook, Excel, Teams)Experience with Zoom and virtual meeting managementFamiliarity with student support software and online learning management systemsInitiative in anticipating and resolving problemsWilling to take on additional duties as requestedPhysical Capabilities – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to be mobile; use hands to finger, handle or feel objects, tools or controls; and communicate orally.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

SUPERVISORY RESPONSIBILITY                                                                                 

 Potentially program coordinator and/or graduate assistants

FISCAL/BUDGET RESPONSIBILITY                  

Budget and track expenses and monitor spending of all departmental and program budgets.Multiple cost centers for two Departments with combined annual budget totaling ~$3M

WORKING CONDITIONS                                                                       

Hybrid work conditions are encouraged with blend of remote and on-site work.Some schedule flexibility is required given that students reside in different time zonesReliable internet access from any off-site working location

TRAINING/TIME REQUIRED TO LEARN JOB RESPONSIBILITIES

All training is paid and will focus on specific systems at IHP/MGB to fulfill job responsibilities.

 

Additional Job Details (if applicable)

 

Remote Type

Hybrid

 

Work Location

100 First Avenue

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$62,400.00 - $90,750.40/Annual

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.