Hiring a Program Manager for a large tech company in Seattle, WA!

ob Description

This position is primarily focused on automation, process improvement, and providing operational support to Account Managers during a period of reduced team size and increased demand. The role plays a crucial part in advancing automation initiatives and supporting the team as they continue to build and scale solutions.

Responsibilities

Drive automation and AI initiatives with a focus on defined metrics and progress.Experiment with, test, and implement new tools to enhance automation.Optimize and automate manual workflows, maintaining organized lists of processes needing improvement.Provide hands-on tactical support by resolving tickets, navigating systems, and troubleshooting issues.Pull and analyze data to support day-to-day operations.Support Account Managers by developing tracking mechanisms and monitoring account health and performance.Manage cross-functional relationships and collaborate on system solutions.Identify process improvements and streamline processes by writing and revising Standard Operating Procedures (SOPs).Attend team meetings and collaborate with Account Managers to enhance return services.

Essential Skills

2-4 years of experience in project management and SOP writing and revision.Strong writing skills with the ability to document processes effectively.Experience in account or program management with a focus on customer service and leadership abilities.Analytical mindset and adaptability in a fast-paced environment.Strategic thinking combined with hands-on execution capabilities.

Additional Skills & Qualifications

Bachelor's degree in a related field.3-7 years of experience in the field or a related area.Comfortable working in ambiguous environments and able to adapt quickly.Strong organizational skills and attention to detail.Experience with Retail or Devices background is highly preferred.

Work Environment

This role offers a hybrid work environment based in Seattle, requiring a minimum of two days onsite. The initial contract is for 12 months, with a focus on supporting returns and remanufacturing in a B2B space. The culture emphasizes team cohesion, with interactions among 5 account managers and 10-15 coworkers. Training will be SOP-based, with a comprehensive onboarding plan.

Job Type & Location

This is a Contract position based out of Seattle, WA.

Pay and Benefits

The pay range for this position is $50.00 - $53.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Seattle,WA.

Application Deadline

This position is anticipated to close on Mar 30, 2026.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n