Job Description A telecom customer is launching a new team dedicated to elevating application quality and customer experience. - As a Senior IT Program Manager, you will lead and manage complex, enterprise-wide IT programs that support this initiative. - You’ll oversee multiple interrelated projects focused on quality assurance, in-depth analysis, and site reliability engineering (SRE), ensuring applications are defect-free and aligned with the voice of the customer before deployment and testing. - Lead the delivery of large-scale IT programs supporting Charter’s new Quality-focused team. - Align program goals with organizational strategy, emphasizing customer-centric outcomes and application excellence. - Develop and maintain detailed program roadmaps, schedules, and success metrics. - Collaborate with cross-functional teams including QA, SRE, and analytics to ensure applications meet high standards of quality and reliability. - Champion initiatives that represent the voice of the customer in application development and testing. - Drive defect prevention strategies and ensure thorough analysis is conducted prior to deployment. - Facilitate communication across project teams, leadership, and stakeholders. - Build and manage program budgets, ensuring cost-effective execution. - Track expenditures and provide financial reporting to stakeholders. - Can pay $55-60/h We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 5–10 years of experience in IT program or project management, preferably in enterprise environments. - Proven success managing complex programs with a focus on quality, reliability, and customer experience. - Great presentation and PowerPoint skills - Excellent leadership, communication, and stakeholder management skills. - Proficiency in project management methodologies (Agile, Waterfall, hybrid) - Strong understanding of program governance, risk management, and strategic alignment. - Experience leading a new team from inception - PMP - Previous telecom experience - Experience working with QA, SRE, and analytics teams is highly desirable.