Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Reporting to the Senior Manager, Patient Safety and Risk Management, the Program Manager for Patient Safety will work with quality and safety leaders throughout BWFH to provide program management, and analytical/decision-making support for BWH safety initiatives.

The Program Manager will provide comprehensive program leadership, management, and facilitation for assigned patient safety programs and initiatives. They are responsible for data collection, analysis, and reporting to a wide range of clinical, administrative, and executive leaders. The Program Manager must be able to coordinate programs and improvement activities across multiple academic and operational departments concurrently and serves as a highly visible, energetic champion of patient safety throughout the organization.

Extensive daily interaction with staff and senior leadership in the Department of Quality and Safety and throughout Brigham and Women’s Hospital (BWH) and Mass General Brigham (MGB) is a key component of this role.

This position requires program management skills, excellent interpersonal skills, professional maturity and analytic ability. Clinical background and/or experience in patient safety, risk management coordination preferred but not required.

 

Qualifications

Responsible for program management of multiple hospital wide patient safety initiatives. Program management responsibilities include:Work with committee chairs to identify strategic focus.Responsible for ensuring all program goals and related tasks and timelines are completed in an efficient manner.Support committee chairs during and between meetings.Prepare agendas, minutes and follow-up on action items from meetings.Prioritize program deliverables to meet deadlines.Provide consulting support to aide decision-making and strategic planning by senior management.Manage logistical and administrative aspects of multiple patient safety programs including overseeing resources, reporting requirements; and drafting quarterly and interim reports as needed.Responsible for analytic support for the development and execution of comprehensive risk/safety register.Coordinate safety & quality data collection and prioritization.Analyze key safety indicators across BWH and report on outcomes.Analyze and interpret safety data (Patient Safety Indicators, NPSG metrics, Hospital Acquired Conditions, rL Solutions, Serious Reportable Events, etc.) across BWH.Independently works to ensure Equity-informed High Reliability Organization (HRO) concepts are embedded throughout BWH, such as, sequence of reliability, continuous improvement, just culture, increased reporting of adverse events and near misses, and increased transparency.Provides staff education to nurses, physicians and committees regarding HRO, patient safety, quality measurement and improvement, non-punitive reporting, and error prevention.Works with Senior Manager of Patient Safety and Risk Management and the Patient Safety and Risk Management team to perform other strategic and operational duties, as required.

Knowledge/Skills/Abilities:

Superior organizational and interpersonal skills with ability to work independently.Ability to manage multiple tasks and projects/program, meet deadlines and manage schedules.High degree of professionalism, discretion, respect, and confidentiality.Excellent creativity, enthusiasm, and flexibility for developing and implementing new programs.Strong management skills with experience in planning, facilitating, and organizing improvement programs.Problem-solving ability, data management, and analytic skills.Experience with performance improvement methods, including statistical concepts and applications.Demonstrated effectiveness as a team member, team facilitator, and team leader.Excellent written, presentation and communication skills. Ability to utilize effective communication tools and techniques including preparing cogent, appealing PowerPoint slides, and presenting to clinical and administrative audiences.Ability to analyze and present data in a way to influence and change behavior.Comfortable interacting with a vast array of administrative and clinical staff, ranging from frontline providers to senior and executive leadership.Working knowledge of Electronic Health Records.Thoughtful and creative problem-solving skills with the ability to identify and resolve relevant issues that may arise.Must be flexible and able to manage a multi-faceted program with a self-directed work style, balanced with the ability to work collaborativelyFluency in PC/Microsoft applications including Word, Excel, PowerPoint, and Adobe Acrobat.Position is hybrid, fast paced office and clinical setting, as well as some remote work at home depending on meeting schedules.Frequent, daily use of computer, telephone, fax machineExposure to highly confidential data, including protected health information, requires extreme discretionOccasional early or late meetings to accommodate schedulesOccasional travel to other Mass General Brigham locations in greater Boston areaBecause this role is in an active change management environment, this role will need to demonstrate flexibility and open mindedness as the contours of this position will actively evolve over time

 

Additional Job Details (if applicable)

Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

 

Remote Type

Hybrid

 

Work Location

891 Centre Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$78,000.00 - $113,453.60/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.