Description The Program Director ePMO exists within the ITOPS division aligned to a VP to provide the quality on-time execution of highly complex multiple projects and/or programs related to new and optimized business capabilities. The incumbent is responsible for both strategic and tactical interface with Sr level management from all areas of the company to provide solution planning delivery deployment risk management and operational readiness in several key areas including the core administrative platforms as well as those electronic capabilities that face out to Members Providers Brokers and Employers. Using a deep understanding of business services and capabilities combined with solid IT engagement experience the role will be accountable for ensuring that internal and external customers receive the expected business value from their assigned portfolio using quantifiable measures. The incumbent will work with the business areas to carry forward the business needs and concepts the what and work with IT to determine the how in terms of a solution. These projects and/or services consist of multi-location multi-year initiatives consisting of multiple initiatives and tasks with a portfolio budget averaging 50-60 million. The incumbent provides strategic consulting to IT and business stakeholders in keeping focus on expectations what is possible to deliver and on maximizing the value of what is delivered. Interacts directly with internal and external business partners at all levels on the development and implementation of business plans and strategies and is responsible for structuring interaction communication processes and activities. 1. 65 Execute Delivery of High Priority Corporate Initiatives: Transitions initiatives from idea through solution to deliver significant operational improvement acting as change leader to the organization. Provides leadership to the full project management life cycle and software development life cycle for implementation of highly complex large-scale enterprise-wide strategic initiatives. Provides support in identifying the appropriate solutions required by the user areas. Tracks initiatives and production against demand and capacity workload systems resources and makes recommendations to changes in scope and schedule to ensure optimal execution of all approved initiatives. - Establishes maintains and manages the program schedule reflecting WBS dependencies key milestones critical path risk mitigation evolving challenges and customer needs. - Establishes and proactively manages program budget according to established CareFirst best practices. Prepares submits negotiates and incorporates scope change orders as program evolves. - Identifies categorizes and proactively manages program risks using a structured approach. - Leads the program team including suppliers to effectively execute the program plan and successfully deliver within budget and on schedule. - Conducts internal and external program and technical reviews status meetings and reports. - Develops release / deployment strategy and tactical deployment plans including inventory and rationalization of all projects whether proposed or underway. - Accelerates or decelerates projects as appropriate. Manages and prioritizes new projects or new requirements including change orders. Recommends project cancellations or scope removal as appropriate. - Monitors and reports to management on the progress of all project activity within the program including significant milestones and any conditions which would affect project cost or schedule. Establishes weekly meeting to review project status and formulate action items. 2. 25 System Optimization and Vendor Oversight: Ensures that all corporate platforms are supporting internal business areas as well as third party vendors business processes in the most efficient and effective manner resulting in continuous improvement. Accountable for multiple RFPs and SOWS to support and track vendor performance. Provides guidance in the development of third party vendor requirements and support day-to-day activities. Ensures organizational readiness in provider facing operations to assume business responsibility and ownership when the corporate program effort is completed for all implementations. Drives efficiencies through electronic data exchange. Directs vendors to ensure SLAs and deliverables are defined and met ensuring that expected value is realized. 3. 10 Staff Coordination: Works across ePMO and business stakeholders to ensure project execution SCOPE DATA: Managing annual expense/capital budgets averaging 50 to 60 million. QUALIFICATION REQUIREMENTS: Required Experience Abilities Skills: Bachelors degree in Computer Science Business Project Management or Engineering or equivalent work experience required. Minimum of 8-10 years of IT and business experience in large business transformation - strategic planning development implementation and maintenance of systems across multiple enterprise-wide hardware and software platforms. Previous technical management and delivery experience in a dynamic high-technology environment is a key to success in this position. - Progressive broad-based information systems experience which could include consulting with state-of-the-art hardware and software systems knowledge and implementation experience in new computing architectures and networked computing structures. Ability to grasp technological opportunities and apply them to business opportunities and requirements. - Experience in project management and execution of multiple enterprise-wide development projects particularly as a delivery lead on systems development with working knowledge in all aspects of the systems development life cycle and project life cycle in a cross-functional environment. - Demonstrated leadership experience during which two or more of the following occurred: o successfully developed and implemented new enterprise-wide technologies and work processes o demonstrated high competency in project management and the execution of multiple or large projects that cut across all lines of business. o demonstrated competency in strategic thinking and leadership with strong abilities in relationship management o demonstrated leadership of multidiscipline high-performance work teams/groups o demonstrated competency in developing efficient and effective enterprise-wide solutions to diverse and complex business problems o successfully developed and implemented applications using new and emerging technologies o established a successful track record of managing joint IT/business teams through life-cycle phases - Strong analytical problem-solving and conceptual skills. - Solid teamwork and interpersonal skills with the ability to communicate and persuade customers associates and management at all levels and thrive in a cross-functional environment - Excellent oral and written communication an ability to present and discuss technical information in a way that establishes rapport persuades others and gains understanding. Experience in executive level reporting on strategic initiatives developing and delivering effective executive presentations. - Excellent customer service and negotiation skills. Must have the credibility and finesse to deliver honest messages to the CEO and others at the executive level on feasibility of program/project deliverables. - Proficient in MS Office Project Management tools Financial/budget management systems Oracle etc.. - In depth understanding of healthcare with extensive healthcare operations knowledge and experience including claims service network eligibility web technologies self-service electronic transaction requirements outsource vendor management and effective working knowledge of enterprise-wide business functions. - Experience in vendor management including development of RFPs and SOWs and the tracking and monitoring of service level agreements. Preferred: Incumbent must possess a thorough knowledge and understanding of the company's business practices and direction business principles and business processes plus familiarity with the company's products and resources. PMP certification. Masters degree in business IT or other related field Additional Skills & Qualifications From the spotlight call: This is a director level role that will help lead a large scale change in how they work with their PBM. They are looking to futurize their pharmacy manager, will be one of it not the largest project in the next 18 months and will have impacts across the entire organization. This person will manage the overall workload on the CareFirst side and work with the Sr. PM from the implementation partner PBM experience is required - either payer or PBM directly, need someone who has been through an implementation Need 10-15 years of experience Would like PMP or Program Mgmt. certification Experience Level Entry Level Pay and Benefits The pay range for this position is $80.00 - $86.54/hr. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.