**Program Manager** **Category:** Project Management **Main location:** United States, Texas, Dallas **Position ID:** J0725-1818 **Employment Type:** Full Time **Position Description:** CGI is seeking experienced Program Managers to support our client organization in the merger and integration of large telco operations. This role will drive program delivery across retail, digital, call center, and customer migration workstreams, with a strong focus on execution, stakeholder alignment, and customer experience. This is a hybrid model located in Dallas, TX. **Your future duties and responsibilities:** Candidates must be execution-focused leaders with experience in complex transformations involving Order-to-Cash, brand migrations, and customer separation/acquisition activities. Prior exposure to telecom, retail operations, or mass market/Consumer programs is strongly preferred. • Program Management & Execution o Lead day-to-day delivery across initiatives tied to the Merger and Acquisition. o Track and resolve issues spanning order management, call handling, workforce readiness, and digital activation. o Coordinate with cross-functional teams, including external vendors, internal, and both Merging and Acquired operational stakeholders and owners. • Business Integration & Transition o Support development and execution of the Multi-Dwelling Unit sales and activation plan in newly acquired territories. o Drive activities related to customer experience alignment, including billing migration, rebranding, and channel transition. o Ensure delivery milestones align with TSA (Transitional Service Agreements) timelines and integration sequencing. • Executive Reporting & Strategy o Build and maintain dashboards, leadership presentations, and reporting packages for AVP, VP, and SVP-level stakeholders. o Represent CGI in working groups, offering insightful recommendations and program-level status on behalf of the client. • Sales & Strategy Support o Support MDU and territory-based sales planning by organizing key inputs, tracking market readiness, and structuring updates o Help team structure both standalone and converged offer enablement plans o Create scorecards, dashboards, and executive-level summaries even from limited or ambiguous inputs • Technology & Data Skills o Strengthened focus on technical and analytical capabilities, with emphasis on assessing data, identifying trends, and producing actionable recommendations. • Systems & Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify system and config changes required for new SKUs, bundled offers, and branded promotions across platforms. • Customer Separation, Migration, & Acquisition Support o Coordinate updates to customer profiles, rebranding of touchpoints (e.g., CSS, emails, bills), onboarding flows, and collections systems. o Partner with teams on training, communications, and data conversion strategies for seamless consumer migration. • Digital & Technical Readiness (expanded section) o Broadened to include system migrations, API enablement, customer handoff logic, and field activation across OAP (API-based integration layer) , Point of Sale (POS), and call routing. **Required qualifications to be successful in this role:** • 8+ years of program/project management experience in telecommunications, consumer products, or digital transformation • Demonstrated success in M&A integration, business transformation, or large-scale implementation programs • Strong experience in Order-to-Cash, call center operations, and/or retail enablement • Familiarity with telecom systems (e.g., POS, billing, IVR, provisioning platforms) • Executive-facing presentation skills and stakeholder management • Strong organizational skills, self-starter, and able to navigate ambiguity in complex environments Preferred: • Background in Mass Markets or Mergers and Acquisitions in Telco/Broadband initiatives • Understanding of Organizational Change Management (OCM) • Experience managing cross-vendor workstreams and change initiatives • Knowledge of MDU, billing systems, or postpaid and prepaid billing structures • Experience working with Vendors, Salesforce, Amdocs, or other consulting teams in a high-velocity environment • Customer handoff logic • Data ambiguity and structured output delivery • Order-to-Cash, Retail, Call Center, and IVR • Multi-year transformation journey • Background Fiber, Broadband, and Wireless Benefits CGI’s benefits are offered to eligible professionals on their first day of employment to include: •Competitive compensation including profit participation program •Comprehensive medical, dental, and vision benefits •Basic life and accidental death & dismemberment insurance •Matching contributions through 401(k) plan, and CGI share purchase plan •Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service 󈵒 paid holidays per year •At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more) •Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws •Bereavement leave, ranging from 1 to 7 days per year based on relationship. •Paid jury duty leave, up to time summoned •Learning opportunities and tuition assistance •Wellness and Well-being programs For more detailed information about our benefits offerings visit Benefits | CGI Careers Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88,200.00 - $154,800.00. CGI’s benefits are offered to eligible professionals on their first day of employment to include: • Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave •Learning opportunities and tuition assistance • Wellness and Well-being programs *LI-TM1 **Skills:** + Facilitation + Management Consulting + Problem Management **What you can expect from us:** **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. 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CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.