Program Manager Apply (https://jobs.cisco.com/jobs/Login?projectId=1444874) + Location:San Jose, Costa Rica + Alternate LocationMexico City + Area of InterestProject or Program Management + Job TypeProfessional + Technology InterestCloud and Data Center, Network (incl: IIoT, SD-WAN, & ThousandEyes) + Job Id1444874 **Application is expected to close on July 28, 2025** **Who You’ll Work With:** Security Visibility and Incident Command (SVIC) is part of the investigative branch of Cisco's Security and Trust Organization (S&TO) and serves as Cisco's information security, cyber investigations, and forensics team. We provide Cisco with tailored security monitoring services to protect the company from cyber-attacks and the loss of its intellectual assets. The primary mission of SVIC is to ensure company, system, and data preservation by performing comprehensive investigations into computer security incidents. Our mission also extends to assisting in the prevention of such incidents by engaging in root cause analysis, dedicated threat assessment, mitigation planning, and architectural review. SVIC is a highly skilled, diverse, and globally distributed group of outstanding professionals from a wide variety of technical backgrounds. We are open-source software contributors, technical authors, tool builders, DFIR community members, lock pickers, makers, and breakers. **Who You Are:** SVIC is looking for an experienced program manager to join our Client and Service Management team. This is an opportunity to contribute to a highly transparent security operations function with global impact upon Cisco, its diversified business, business units, service ventures, partners, and customers. The successful candidate will have experience running complex programs and projects for large organizations and reporting complex information in briefing to senior leaders. We are looking for motivated candidates with experience in leading, communicating, and driving all elements of the Incident Management. Successful program managers will possess a broad technical knowledge and an interest in learning new technologies, in order to help drive technical programs and make accurate, informed decisions at both the strategic and technical team lead levels. An outstanding program manager will excel at multitasking and lead our programs without significant oversight. **What You’ll Do:** + Manage the implementation of security monitoring services. + Lead SVIC client engagement and onboarding activities across Cisco business units. + Coordinate multiple projects and/or teams in parallel to meet organizational priorities. + Plan, execute, and monitor programs throughout the program life cycle to support the strategic direction of the organization. + Manage program schedule, scope, and resources, adjusting to new requirements and constraints over the program lifecycle. + Plan and implement program governance structures in an organized and controlled fashion to ensure that decision making is occurring with the right people involved. + Regular communication of program delivery results and financial reporting to program stakeholders. + Ongoing communications and change management supporting program objectives, adoption and maturity. + Identification, monitoring, and control of program risk, issues, and escalations. + Identification, monitoring and control of the interdependencies between projects. + Upskill, retrain, and develop the team as needed to address all the resource requirements. **Minimum Qualifications** + Bachelors with 7+ years of experience, OR Masters with 4 + years of experience in project/program management, incident management, and/or cybersecurity. + **4+ years** of experience handling **technical incidents** , managing escalations, and communicating effectively with clients/customers. + Demonstrated hands-on experience with **tracking tools** such as **Microsoft 365** , **Jira** , and **ServiceNow** . **Preferred Qualifications** + Proven experience in **leadership roles** (e.g., project management, incident management, or tech lead) with strong problem-solving and decision-making abilities. + ITIL foundation certification preferred + PMP certification desired + Able to understand and communicate the technical elements of a security incident/investigation concisely and effectively to a wide audience (verbal and written) + Competence and desire to learn quickly on new technologies as they become relevant + Strong analytical, interpersonal, relationship management, and time management skills + Ability to collaborate with a worldwide team to accomplish our goals + Knowledge of adversary techniques, threat-modelling frameworks, and security concepts (SANS GSEC, GCIH, and/or CISSP certifications preferred) + Understand roles and responsibilities of other teams and how best to apply their skills in the resolution of security incidents **Why Cisco?** \#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and the world changing? Be you, with us! #WeAreCisco **Message to applicants applying to work in the U.S. and/or Canada:** When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 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