Program Manager – Key Corporate Accounts

Location: Arcadia, WI

Remote: No

We are seeking a Program Manager to serve as the primary point of contact for large-scale corporate accounts. This role combines strategic account management with hands-on operational oversight to deliver exceptional client satisfaction and drive business growth. The ideal candidate will excel at building strong relationships, managing complex processes, and proactively solving challenges.

 

What will you do?

Serve as the dedicated point of contact for assigned key accounts, managing all aspects of the client relationship. Develop and maintain strong relationships with decision-makers and stakeholders at all levels. Create comprehensive account plans that align with client objectives and company goals. Monitor and analyze account performance metrics, providing regular reports and actionable insights. Oversee order management and fulfillment processes in collaboration with customer service teams. Monitor inventory levels and coordinate with supply chain teams to ensure availability. Track delivery processes and work closely with warehouse and transportation teams. Resolve operational issues promptly and implement process improvements. Manage technical requests from clients or internal teams. Proactively identify and address potential issues before they impact client satisfaction. Handle and resolve complex customer concerns with urgency and professionalism.

What do you need?

Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience). 5+ years of experience in account management, program management, or client services. Strong understanding of supply chain, logistics, and order fulfillment processes. Excellent communication, negotiation, and relationship-building skills. Ability to analyze data and provide strategic insights. Proven track record of managing large-scale accounts and driving growth.

 

Who We Are

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

 

Benefits We Offer

Health, Dental, Vision, and Employee Assistance Program

Paid Vacation, Holidays, and Your Birthday off

Generous Employee Discount on home furnishings

Professional Development Opportunities

Ashley Wellness Centers (location specific) and Medical Tourism

Telehealth

401(k) and Profit Sharing

Life Insurance

 

Our Core Values

Honesty & Integrity

Without hesitation, uses candor and is direct in communication Is tough-minded in working in and meeting the demands of reality Always tells the truth and follows through on commitments

Passion, Drive, Discipline

Enjoys working hard and pursues work with energy, drive and willpower to finish Is disciplined in developing consistency into work processes Is focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

Fights to take costs and waste out of the system Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem-solving methods that look beyond the obvious

Dirty Fingernail

Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities Takes a hands-on approach to tackle problems and demonstrates critical thinking through the use of effective questioning…asking the 5 "Whys"

Growth Focused

Understands the customer’s needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs. Is competitive by studying the competition and is aggressive in looking for ways to beat them Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business

 

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.