Program Manager , Payment Risk Operations - Employee Excellence
Amazon.com
As the Employee Excellence Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure a unified and cohesive experience for Buyer Risk Prevention employees. You will work closely with key partners and manage the development and implementation of automation driven platforms specific to people experience programs while planning a communication strategy, creating work back plans, diving into customer feedback, and drawing insights to make improvements and define KPIs. Additionally, you’ll oversee an existing program and find ways to improve it for our global employees. You will have strong people experience platform skills and will develop partnerships with other SMEs across SPS and Amazon.
Key job responsibilities
As an Employee Excellence Program Manager, you’ll plan, develop, and implement automation driven platforms to reduce the manual effort currently needed to own several people experience programs. This may include platforms like Lego, PartyRock, and other engagement platforms. You’ll also help manage strategic and tactical internal communications for the Buyer Risk Prevention organization. The ideal candidate must be a team player, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult challenges.
Key job responsibilities:
• Plan and develop a pilot before proceeding to a full platform implementation, specific to people experience programs.
• Be the people experience advocate, representing and protecting this through all strategies and decision-making
• Maintain organization wikis, slack channels, and announcements.
• Write, review, and manage business-specific email communications, updates, change announcements, and ad hoc communications
• Coordinate the delivery of content across internal channels
• Proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders
• Roll up sleeves and get work done, even when at times it’s outside the scope of the job
• Ensure that employees across the organization are actively engaged and feel included in the organization’s work, and embedding organizational culture
Key job responsibilities
As an Employee Excellence Program Manager, you’ll plan, develop, and implement automation driven platforms to reduce the manual effort currently needed to own several people experience programs. This may include platforms like Lego, PartyRock, and other engagement platforms. You’ll also help manage strategic and tactical internal communications for the Buyer Risk Prevention organization. The ideal candidate must be a team player, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult challenges.
Key job responsibilities:
• Plan and develop a pilot before proceeding to a full platform implementation, specific to people experience programs.
• Be the people experience advocate, representing and protecting this through all strategies and decision-making
• Maintain organization wikis, slack channels, and announcements.
• Write, review, and manage business-specific email communications, updates, change announcements, and ad hoc communications
• Coordinate the delivery of content across internal channels
• Proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders
• Roll up sleeves and get work done, even when at times it’s outside the scope of the job
• Ensure that employees across the organization are actively engaged and feel included in the organization’s work, and embedding organizational culture
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