Amazon is seeking an experienced and motivated Program Manager to lead our Voice of Sellers Team. This team plays a crucial role in bridging the gap between our company and our valued sellers, ensuring their feedback, needs, and concerns are heard and addressed. As the Program Manager for the Voice of Sellers Team, you will be responsible for driving initiatives that enhance seller engagement, satisfaction, and retention through meaningful interactions and continuous improvement strategies. You will work cross functionally with a broad range of business stakeholders to define detailed requirements and implement process/system-based solutions for enhancing Seller Experience

Key job responsibilities
• Lead the Voice of Sellers Team by fostering a collaborative and results-driven environment.
• Design and implement a comprehensive strategy for capturing, analyzing, and prioritizing seller feedback and insights.
• Collaborate cross-functionally with product teams to translate seller feedback into actionable improvements and new features.
• Develop and maintain strong relationships with sellers through various communication channels, such as surveys, focus groups, and direct interactions.
• Continuously iterate on feedback collection methods and communication strategies to optimize the seller experience.