Program Manager, Store Repair Operations _corporate_fare_ Google _place_ Tokyo, Japan **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ XGoogle welcomes people with disabilities. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 5 years of experience in program or project management. + Experience in coordinating cross-functional initiatives or process development within a supply chain, operations, or engineering organization. **Preferred qualifications:** + 10 years of experience in service operations within the consumer electronics industry. + Ability to communicate in English and Japanese fluently to support client relationship management in this region. **About the job** In this role, you will play a key part in ensuring a seamless and positive after sales experience for the customers. You will work with local service vendors, telecom providers and collaborate with teams across Google to drive operational excellence and deliver exceptional support. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world. **Responsibilities** + Help drive Google's consumer hardware service operations in Japan, aligning it with the global strategy. + Improve the customer experience for product returns and repairs, ensure efficient and timely service. + Lead relationships with local service vendors, including contract negotiations, performance monitoring, and the launch of new operational capabilities. + Assist with day-to-day account management of the telecom customers, including performance reviews, handling new requests, and resolving customer issues. + Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.