Join Amazon’s Cost to Serve team to support and scale the High-Risk Value (HRV) Inevntory Charter: an enterprise-wide initiative focused on reducing inventory shrink, improving root cause attribution and strengthening inventory control across global fulfillment networks. As a Program Manager, you will lead sub-initiatives within the HRV Charter across the U.S., EU, Canada, and MENA, working at the intersection of operations, tech and finance. This role is for candidates who thrive in execution-heavy environments and are eager to shape strategy, drive deep dives and build scalable mechanisms that unlock long-term cost-to-serve improvements.

Key job responsibilities
• Lead execution and program ownership for sub-initiatives under the HRV Charter, including shrink root cause deep dives, transshipment, serial scan gaps and other inventory control mechanisms.
• Partner across Tech, Ops, Finance and Security to build and scale solutions that improve shrink attribution accuracy, enhance process visibility and reduce HRV inventory losses.
• Support RCA development and solutioning by identifying systemic gaps, structuring insights into documents, and ensuring stakeholder alignment across functions and geographies.
• Write and maintain program documents including SOPs, RCA summaries, CPR inputs and Monthly/Quarterly Business Review narratives, tailoring content for varied stakeholder audiences.
• Execute global program components across North America, EU and MENA, tailoring mechanisms to network maturity and supporting scale-readiness through documentation and playbooks.
• Collaborate with senior leaders to influence strategy, track milestones, and provide input into roadmap prioritization and investment planning.
• Operate in a high-ambiguity environment with a bias for action, analytical thinking and stakeholder collaboration to unlock measurable cost-to-serve savings.

About the team
Diverse Perspectives:
We believe that diverse perspectives drive innovation. Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply. Whether you’re new to the field, have a non-traditional background, or have gained expertise in different ways, we value the unique insights you can bring.

Commitment to Balance:
We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home. When we’re at our best in all areas of life, we’re unstoppable.

Inclusive Culture:
Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued.

Opportunities for Growth:
As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them. You’ll have access to a wealth of mentorship, knowledge-sharing, and career development resources to help you advance your skills and achieve your professional aspirations.

Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach, always striving for the best possible outcome in everything we do.