Supports management and implementation of the WFM’s Quality Standards programs. The program manager will coordinate with 3rd party certifications and experts, maintain policy and standards documentation, provide general Quality Standards support, and work directly with suppliers and other business partners (Supply Chain Compliance, Merchandising, etc.). This role will keep abreast of current Quality Standards requirements related to their category scope and collaborate with QS partners to execute initiatives. Analyzes product formulations and label claims, coordinates supplier communications, and provides the product information to global, regional, and store level teams. Coordinates the management of in-scope Quality Standards programs. Manages and maintains resources and in support of the various compliance activities and processes.

Key job responsibilities
• Provide excellent customer service to internal and external business partners
• Partner with Quality Standards (QS) Team Members and various internal teams to support the Standardized Compliance Process (SCP)
• Ensure accuracy of QS tools and resources.
• Support compliance with various Quality Standards’ programs for assigned category scope
• Analyze product formulations and labels for compliance with Quality Standards and provide applicable guidance as needed.
• Coordinate supplier communications, online supplier tools, and application processes.
• Collaborate with Quality Assurance teams, technical analysts, third-party certifications, and suppliers to refine processes and procedures.
• Provide guidance and support to global, regional, and store level teams in meeting QS requirements.
• Triage and manage the questions and comments from the Team Members, suppliers, and other stakeholders.
• Create and deliver training materials and educational resources to support of compliance programs based on business partner feedback and common compliance issues.
• Perform the online and in-store research on the product ingredients and products.
• Work with the Category Merchants, Supply Chain Compliance, and suppliers to facilitate adherence with WFM’s Quality Standards.
• Provide technical support for FoodLogiQ initial assessment for products flagged for QS review in SCP process
• Actively participate in the development of standards, strategies, and partnerships
• Additional duties as assigned

A day in the life
Review product labels for adherence to our quality standards
Respond to customer, supplier, and business partner inquiries related to our quality standards
Project manage ongoing workstreams to support the development and maintenance of our quality standards
Provide technical guidance to internal and external stakeholders
Monitor industry reports to understand trends
Engage with suppliers and internal business partners to help bring products into compliance with our standards


About the team
The Quality Standards team sets industry-leading ingredient and sourcing standards that contribute to a more resilient food and agriculture system. Grounded in science, industry expertise, and supplier collaboration—our rigorous standards and differentiated product assortment elevate the industry and earn customers' trust.