Do you love problem solving? Are you energized by working with diverse teams that cut across multiple geographies and organizations? Do you get excited about delivering projects that improve efficiency? This Product Manager role on Customer Experience & Business Trends could be what you’re looking for.

The Organizational Excellence (OE) team within CXBT is seeking a Program Manager to drive initiatives focused on our organizational hiring practices and reporting. In this role, you will partner closely with CXBT leadership, employees, and our Talent Acquisition partners to learn about the current state and identify areas of opportunity to accelerate or mitigate. You will set and manage a roadmap of initiatives, driving end-to-end management of tools and processes that aim to improve both hiring efficiency and employee experience. Your goal is to become an expert on the org's global hiring needs (both technical and non-technical) and form a deep partnership with multiple Talent Acquisition partners - becoming their primary point of contact for CXBT.

The mission of the OE team within CXBT is to create self-sustaining business-critical processes for the ongoing management and operation of CXBT. To do this, the OE team (1) manages various org-wide initiatives (e.g., goal setting, operational planning, headcount management), (2) drives continuous improvement to those processes through automation/tooling, and (3) drives improvements to CXBT’s general operations through standardization and developing new mechanisms. We are a small but mighty team of people passionate about driving outcomes for our org!

Successful candidates will have experience initiating, driving and delivering multiple projects, possess data and situational analysis skills, can exercise high judgement in ambiguous spaces, and earn trust with their customers. They can look ahead to anticipate needs, and set a vision to meet those needs, gaining necessary buy-in from senior leaders. They are also highly motivated to bias for action, work autonomously, and are willing to jump in where needed. The ideal candidate should not only be passionate about delivering high-quality results, but obsessed with providing meaningful recommendations and driving continuous improvement.

Key job responsibilities
- Set and manage CXBT’s internal strategy for our hiring practices and reporting.
- Own the end-to-end program management of initiatives that improve our hiring practices, both form and efficiency and hiring management experience perspective.
- Own monthly and quarterly reporting of current headcount and hiring plans for use in org-wide business reviews.
- Develop and own org-wide standard operating procedures and templates for hiring practices.
- Build strong relationships with CXBT leadership, employees, and Talent Acquisition partners.
- Perform ad-hoc analysis and deep dives on hiring data to drive critical business decisions and identify areas of opportunity.
- Be active in identifying risks/opportunities and challenging the status quo.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.