Amazon's Global Real Estate and Facilities (GREF) team is looking for an innovative, results-orientated Program Manager based in London. The role will develop and oversee an EMEA Commute program that offers a daily, flexible and dynamic suite of options that provide frictionless, convenient and reliable access to the workplace for Amazonians, whilst aligning to The Climate Pledge, Amazon's commitment to reach net-zero carbon by 2040.

GREF's Commute program sets a vision where Amazon commute journeys are made by active, sustainable and shared transport, when possible. Reaching this goal will require policy change, frictionless alternatives, investment and wide-scale change management to shift behaviors to more sustainable commute methods.

The optimal candidate is an experienced and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our EMEA team and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.

This role requires regional travel approximately 5-10% of the time.

At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem-solving, and the energy of in-person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.

Key job responsibilities
- Support and execute the EMEA Commute program strategy in partnership with senior leadership, including but not limited to: (1) identify and oversee program deliverables; (2) align program to GREF's Global Commute 3YR strategy; (3) deliver an annual roadmap and set strategic SMART goals; and (4) support the implementation of technology solutions.
- Partner with senior leadership to align regional execution with global Commute strategy and organizational priorities.
- Define program requirements, manage vendor partnerships, and oversee service delivery quality while ensuring vendors execute day-to-day operational activities. Establish clear boundaries between strategic program management and vendor-delivered operational services.
- Work cross functionally with global and regional peers to develop regional innovative program strategy which supports GREF's targeted decarbonization glidepath to 2040.
- Ensure a consistent experience for our employees, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives across multiple countries and business units.
- Identify, implement and report on continuous improvement program initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment.
- Define, implement and own global/regional program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success.
- Oversee and evaluate future program pilots that allow for swift and frugal program changes in response to customer needs, managing vendor execution and performance.
- Develop business cases and secure stakeholder buy-in for program investments, influencing senior leadership across the region.
- Drive consistency and quality through scalable and detailed regional playbooks and processes.
- Routinely connect to external industry, professional bodies and communities, assessing new industry standards, best practices, current/future technology and innovations are adopted into the program.