Description About the Role: We are seeking a dynamic Change Management Program Manager to design, implement, and oversee programs that facilitate organizational transformation, enhance adaptability, and drive successful change initiatives. This role will be instrumental in creating and maintaining a smooth transition process that ensures employee buy-in, minimizes resistance, and fosters a culture of continuous improvement. Key job responsibilities Key Job Responsibilities Core Responsibilities Project and Change Management Strategy • Conduct organizational readiness assessments and stakeholder analyses to develop comprehensive project and change management strategies • Design and execute project plans for change initiatives across all stages of organizational transformation, including scope definition, timeline creation, and resource allocation • Implement project management methodologies (e.g., Agile, Waterfall) to track progress, manage risks, and ensure timely delivery of change programs • Analyze project metrics and change adoption rates, using data-driven insights to implement improvements and adjust strategies • Create and maintain project dashboards to track program effectiveness, timelines, and key performance indicators (KPIs) • Develop and implement strategies to enhance organizational adaptability, project success rates, and overall change resilience Strategic Program Leadership & Change Management Design, implement, and oversee transformative change initiatives that drive organizational excellence: • Develop and optimize comprehensive change communication plans to ensure clear and consistent messaging • Architect training and support frameworks that align with change objectives and facilitate smooth transitions • Establish and scale change champion networks to foster widespread adoption and engagement • Orchestrate change-related events and initiatives that strengthen organizational buy-in • Create innovative change management approaches that enhance adaptability and increase change acceptance scores Performance Analytics & Impact Assessment • Design and implement comprehensive metrics frameworks to evaluate change initiative effectiveness • Generate data-driven insights through quantitative and qualitative analysis • Deliver executive-level reporting on key performance indicators (KPIs) and return on investment (ROI) • Leverage analytics to drive continuous improvement and program refinement • Create actionable recommendations based on change outcomes and emerging trends Lead the development and implementation of Standard Operating Procedures (SOPs) from start to finish: • Conduct thorough process analysis to identify areas requiring standardization • Collaborate with subject matter experts to document best practices and procedures • Draft, review, and finalize SOPs ensuring clarity, accuracy, and compliance with organizational standards • Oversee the rollout of new SOPs, including training, communication, and change management strategies • Establish mechanisms for continuous improvement and regular updates of SOPs Basic Qualifications - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Scrum master/Six Sigma Certification Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.