Amazon is looking for a Program Manager with a strong understanding of materials, packaging, and the e-commerce journey. They should have a proven project management experience to own strategic, tactical, and cross-functional projects/programs across multiple verticals. We are looking for a program manager with extensive program experience, packaging knowledge, a keen sense of innovation, and supply chain understanding to lead projects from conception to completion.

We are seeking a Program Manager, AMXL Strategy to effectively manage the creation and enhancement of the AMXL Packaging strategy for the parcel goods in the network. In this role, you will baseline work streams and product types for defect reduction, scope large projects, partner with vendors for engagement and improvement, track project timelines, and develop mechanisms for communicating status, risk, and business obstacles. As a Program Manager, you are adept at cross-team coordination, have an understanding of packaging and materials, project management and data analysis, with a proven history of delivering successful outcomes.

You will be successful in this role if you can identify root causes for defects, develop new packaging solutions based on packaging materials, operational processes, and supply chain expertise. Work streams that you will participate in will include product and material testing, failure point identification, site visits around the network, and root cause identification. You will investigate supply chain and packaging trends to identify the best technical solutions that can solve problems for Amazon and our customers at a global scale. Once a solution is designed, you will quickly shift to an operator’s perspective to drive efficient and effective implementation across Amazon’s fulfillment network. In doing this, you use your concise and effective communication skills to keep cross-functional stakeholders and leaders informed of opportunities and blockers.

In addition, you will have experience troubleshooting and problem solving in an ambiguous environment. You will have high ownership of your work, as proven by a record of driving key project deliverables to their completion. To achieve this, you are motivated, agile, with strong time management and project management skills, and are able to move goods up to 50lbs and above with assistance.

Key job responsibilities
- Manage and oversee AMXL Packaging Parcel Strategy program.
- Develop and refine program strategies, with the north star of defect reduction.
- Set clear objectives, leveraging data analytics to drive improvements and achieve metrics.
- Regularly communicate with business leaders, vendors and external partners to drive adoption and improvement.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.





About the team
The AMXL CX Strategy/Concessions team has a 360-degree approach to continuously advocating for, and driving improvements on behalf of our customers. We seek to drive these improvements by:

1) Eliminate – detect, solution, and resolve customer-impacting issues upstream by providing relevant and timely insights for operations teams, transportation teams, and product development cycle

2) Automate – continuously assess and identify opportunities to provide automated, self-service solutions for our operations and our customers, and;

3) Optimize – we optimize the support experience by having structured intakes, tools, resources, policies and protocol to deliver to partner with external teams and execute tech solutions.