**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.** Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai — những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới. **Mô tả công việc:** Find your next opportunity, work with talented teams, and grow in new ways through our energetic culture that helps you become better every day. Envision innovative possibilities to hone your skills. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself – and/or teams, there are roles ready to nurture your skills and take you to the next level. Future You goes further than you imagine. **Program Management Supervisor – Sales & Solutions** We are seeking a Program Management Supervisor to support customer accounts assigned across all business tiers. In this role, you serve as a supporting point of contact for multiple customer accounts. You provide local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. This role serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. This position facilitates performance meetings and monthly or quarterly business reviews (MBR and/or QBR), manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts. This position plays a critical role in managing strategic relationships with our client’s key logistics leadership alongside with the sales team. **Roles & Responsibilities** **Supports Tiered Customer Accounts** + Manage a select portfolio of customer accounts, including providing primary and backup support across all tiers. + Analyze and respond to customer inquiries, resolve issues, and ensure a high level of customer satisfaction. + Maintain strong, ongoing relationships with customers to promote retention and strengthen the UPS partnership. + Keep customers informed about new products, service updates, and any issues impacting performance or service levels. + Monitor and report on order/shipment status, track and trace activities, and provide timely updates to meet customer expectations. **Provides Service Failure Recovery Management** + Collaborate with operations teams to investigate and resolve service failures, ensuring timely communication with customers. + Identify root causes of service issues and recommend corrective actions to improve internal processes and customer outcomes. + Support continuous improvement initiatives by recommending process enhancements for both internal operations and customer-facing activities. **Provides Solution & Implementation Support** + Maintain and update customer profiles and standard operating procedures (SOPs) to ensure accuracy and accessibility of information. + Conduct customer surveys to identify satisfaction levels, operational issues, and improvement opportunities. + Support solution implementation and facilitate individual customer orders across fulfillment, dispatch, shipping, and customs clearance. **Supports Customer Solution Administration and Business Development** + Prepare and analyze reports (e.g., inventory, volume, client activity, exceptions) using internal systems to support service quality and compliance with SLAs. + Identify opportunities for account growth, new business development, and increased revenue generation. **Qualifications** + Proficient in generating and reviewing reports using standard software tools; able to identify and resolve reporting issues such as missing data or formatting errors. + Strong analytical skills with attention to detail and accuracy in data handling. + Preferred: In-depth knowledge of UPS products, services, and customer-facing technology solutions across multiple business units. + Ability to develop cross-portfolio selling strategies and tailor communications based on customer needs, industries, and business cycles (e.g., seasonal trends). + Familiarity with operational workflows and markets served by UPS, particularly in the automotive sector, is a plus. + Excellent communication skills and the ability to adapt messaging for different audiences and customer segments. **Preferred Education** **:** Bachelor’s degree or equivalent work experience required **Working Hours & Work Location** + Mon to Fri (09:00 ~ 18:00, exclude 1 hour lunch break) + 94-3, Mullae-ro, Yeongdeungpo-gu, Seoul, Republic of Korea UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Loại nhân viên:** Lâu dài UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.