JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This position is responsible for ensuring a high level of client satisfaction within soft services areas including Janitorial, Mailroom, and Food Services within the EMEA region. You will deliver and support key IFM Programs and initiatives while ensuring business as usual consistency in processes and operational IFM Program delivery. This role contributes to JLL's business objectives by taking ownership for and supporting improvement in operational IFM Program delivery activities to meet contractual obligations, guiding IFM teams through program requirements, and championing compliance, consistency, and continuous improvement that enhances client satisfaction across the EMEA property portfolio.

What your day-to-day will look like:

Guide IFM team including RFM, SFM, and FM's through IFM program requirements of local service delivery to meet contractual obligationsSupport relationships within client's Global Real Estate and Facilities teams to address operational challenges while championing compliance and continuous improvementSupport and collaborate with internal and external stakeholders including TM, FM, Space and Occupancy team, IT, Security, and EHSDevelop and maintain detailed understanding of Client's business and key factors influencing their service requirementsSupport achievement of agreed IFM financial targets for areas of IFM Program responsibility while identifying opportunities to raise the barEnsure IFM programs under ownership are delivered in adherence to contract and tracked/executed in line with account SLA'sLead development and progression of team members under leadership while collaborating with Global Stakeholders for harmonious communication.

Required Qualifications:

Experience in similar role with Subject Matter Expert (SME) status in Soft Services, Customer Experience, Food Services, and QualityFocus in Integrated Facilities Management with Soft Services bias supporting Client operationsExperience in people management with demonstrated experience in balancing client interests with Firm interestsExperience owning, managing, and supporting Facilities Management across multiple locations and countriesExperience handling client and/or Firm sensitivities including knowing when to escalate with urgency or de-escalate risksLeadership ability and experience leading high performing teams (in-location and virtual)Understanding of technical processes and impact on delivery services with successful IFM Programs delivery experience.

Preferred Qualifications:

Tertiary qualifications in Facilities Management/EngineeringExperience in food services/catering operationsPerformance Management experience with project/program management and organizational skillsStrong communicator with good presentation skills and verbal/written communication abilities (English and local language)Planning and organizational skills to prioritize work and meet tight deadlines with demonstrated client relationship skillsSelf-motivated and confident with gravitas, flexible and able to adapt to rapidly changing situationsProven ability to initiate and follow through with improvement initiatives with ownership skills and experience.

Location: On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –London, GBR

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.