Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase’s commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As a Program Delivery Associate II within Performance Consulting, you will be instrumental in driving operational excellence and delivering client solutions that optimize efficiency and enhance service delivery. You will leverage your expertise in process improvement, change management, and project management to support organizational transformation. Your role may involve delivering training, managing projects, and engaging stakeholders to align goals with organizational needs. Your innovative thinking will enable you to challenge the status quo and foster a culture of continuous improvement across diverse teams.
Job Responsibilities:
Support Operational Excellence initiatives through client engagements and certification.Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI-driven tools, models and training materials to enhance efficiency and drive improvements.Implement change management strategies to facilitate organizational transformation and ensure smooth transitions.Prepare and maintain documentation to support internal audit readiness and compliance with control standards.Communicate with stakeholders to align project goals and deliverables with organizational needs.Monitor performance metrics to evaluate the effectiveness of training, change management, and project management outcomes, and make adjustments as needed.Develop and apply AI-driven process models and training materials to support operational improvements.Required Qualifications, Capabilities, and Skills:
Undergraduate degree in a related field such as Business, Engineering, or Data Science3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices.Proficiency in developing and applying AI-driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements.Proven ability to support fast-paced, complex, cross-functional programs or projects with significant business impact.Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs.Preferred Qualifications, Capabilities, and Skills:
Advanced degree in a related field such as Business, Engineering, or Data ScienceCertification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management.Proficiency in delivering training and utilizing digital tools to enhance operational efficiency and audit readiness.Familiarity with AI technologies and digital process tools to drive innovation and efficiency.Experience with data analytics and visualization tools such as Tableau or Power BI to support decision-making and performance evaluation.Strong interpersonal skills to foster collaboration and build relationships across diverse teams.Ability to adapt to changing environments and lead initiatives that drive continuous improvement.