**Job Description** As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Energy Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups are the Business Intelligence & Information Technology group and the Finance & Administration group. **We have an outstanding opportunity for a Program Coordinator, Sales.** The Transportation Services Sales & Administration (S&A) Office issues transportation products to staff, faculty, students, departments and outside agencies and processes citation appeals and payments. The Program Coordinator for Sales will assist in identifying, recommending, developing, and executing administrative and sales procedures that relate to the sales of commute products provided by this office. Under general direction of the S&A assistant manager, this Program Coordinator position is responsible for developing and maintaining a physical and electronic office organization system, assisting customers, data entry, standardized record keeping, note taking, conducting research from secondary sources, assisting with event planning and other duties as assigned. This position will serve in a lead capacity and may direct the work of program assistants, temporary employees, and student employees in the office. This position also acts as a representative of the S&A work group at various meetings and events. Punctuality and regular predictable attendance is a requirement of this position. **Primary Duties and Responsibilities** + Identify, develop, implement, and monitor administrative and sales procedures for numerous products provided by the S&A Office, including parking permits, U-PASS, bike locker, ridesharing, and bike enclosures. + Make recommendations to the S&A manager, assistant managers, and program operations analyst for improved service and sales procedures. + Provide information and advice to students, staff, program participants and the public regarding commute product content, policies, options, regulations, procedures, and activities. + Coordinate the dissemination of information to staff and customers regarding space availability for product purchases. + Serve as a representative on behalf of Transportation Services and the S&A Office, and promote the program on campus. + Utilize Lean process improvement principles to develop and implement rapid process improvements to reach program goals for sales and parking optimization. + May perform duties as S&A Lean facilitator. + Coordinate office correspondence, including review material for accuracy, clarity, sentence structure, spelling, grammar and punctuation; perform electronic mail tasks; and update web content. + Devise, evaluate, and revise forms and standard documents for departmental use. + Coordinate the use of internal and external web tools, including functionality, recommending changes or additions to the S&A manager or assistant managers, and to the TS Communications group. + Coordinate the functionality of S&A machinery, in cooperation with the Business Systems staff, to ensure seamless customer service. + Coordinate the supply inventory, including product inventory and supplies for counter sales. + Provide excellent customer service at all timesutilizing customer service tools; answer phones, provide in-person customer assistance, field customer inquiries, resolve customer complaints, and relay unresolved complaints to the assistant manager or manager; assist other Transportation Services employees with questions regarding policies and/or procedures. + May direct the work of temporary employees, student employees, and program assistants. + Train and update staff on changes in policy and procedure; provide assistance with customer requests and dispute resolution, as needed; participate in recruitment activities for student positions and serve on interview panels. + Assist with the creation and maintenance of a Standard Operational Procedure Manual for the S&A Office. + Recommend and implement procedural changes when necessary. + Independently travel to Transportation and UW facilities on and off-campus as required to maintain up-to-date knowledge of those facilities, products and services in order to support departmental customer services. + Deliver Transportation Services products directly to customers or key University business partners such as Creative Communications, in order to enhance customer service throughout the year and especially during Annual Renewal. + Independently retrieve office supplies and inventory from off-site storage locations. + Coordinate major unit initiatives including Annual Renewal, major distribution of product purchases, and academic quarter starts. + Coordinate with S&A leadership on procedures and goal setting for the program; identify gaps in performance, and program goals; and recommend solutions to S&A program operations analyst, assistant managers, and/or manager; participate in strategic planning activities. + Use word processing, graphics, spreadsheet, web content, and database software. + Assist with maintaining physical and online filing system on an ongoing basis, including online and hard copy product reference and resource materials. + Use word processing, graphics, spreadsheet, web content, and database software. + Assist with maintaining physical and online filing system on an ongoing basis, including online and hard copy product reference and resource materials. + Perform scheduling and calendaring, the duties of program assistant, miscellaneous duties, including project support and coordination duties. + Perform other duties as assigned. **Core Competencies** + Demonstrate personal integrity and trustworthiness. + Manage stressful situations and changing priorities effectively. + Anticipate, recognize and resolve problems. + Be responsible and accountable. + Use organizational skills and provide attention to details. + Maintain a positive, optimistic, and success-oriented attitude. + Exercise professionalism, which includes being tactful and courteous. + Exhibit a professional work ethic. + Continuously promote a safe work environment. **Education & Experience** **Required** + High school graduation or equivalent **AND two years of experience working with Point-of-Sale (POS) systems** OR equivalent education/experience **Additional Requirements** + Must be able to perform as a leader and maintain composure and positivity during challenging and difficult customer service situations + Must be able to confidently and confidentially interact with the public, customers, and potential sponsors and donors + Must be able to work with minimal supervision, often under pressure of multiple deadlines, changing priorities, and short timelines + Must be able to function effectively in a culturally diverse environment + Must be able to work evenings and weekends as required + Must be able to efficiently and effectively travel locally to alternate work sites as needed + Exceptional organizational skills and attention to detail and ability to update information in a timely manner Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements, such as a license/certification/registration. **Desired** + Office / clerical experience + Possession of a valid Washington State driver’s license. + Demonstrated experience and success in training others, including group trainings + Demonstrated ability to methodically develop and document standard operating procedures for recurring tasks + Demonstrated ability to work with a team and assume leadership role, when required + Demonstrated experience in challenging customer service environments, including interpreting and applying established customer service techniques and resolving difficult customer situations and complaints; and strong problem-solving skills to deal effectively with general public, students, staff, faculty, and co-workers + Skilled in interpersonal communications and conflict resolution skills, both in person and in writing + Demonstrated experience maintaining composure and professionalism in a fast-paced, dynamic customer service environment + Demonstrated experience in maintaininga high level of confidentiality + Demonstrated cash handling experience and the ability to meet cash handling standards + High level of proficiency in MS Word and MS Excel + Bachelor’s degree or higher + Knowledge of the current parking programs, products, services, and systems at the University of Washington + Experience in retail front-line operations, sales, and marketing + Experience working with a customer relationship management system such as Salesforce + Demonstrated experience working within Lean process improvement environment + Bilingual skills **Conditions of employment** + Must be able to represent the organization in a professional manner + Must be able to stand and/or sit for long periods of time + Must be able to work in a non-smoking environment. + Regular and predictable attendance is required. **Compensation, Benefits and Position Details** **Pay Range Minimum:** $46,332.00 annual **Pay Range Maximum:** $61,920.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** SEIU Local 925 Nonsupervisory **About the UW** Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.