JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This position coordinates our client benefit free shuttle service operations across North America, managing real-time transportation solutions for 1000+ daily riders. You will support JLL's commitment to reducing single-occupancy vehicle usage through alternative commute programs while delivering exceptional customer service and operational excellence. This role contributes directly to JLL's business objectives by enhancing client satisfaction and supporting sustainable transportation initiatives that improve workplace experiences.

What your day-to-day will look like:

Monitor and manage real-time shuttle operations through transportation management platformsProvide timely and friendly customer service to client employees seeking information about commute optionsUtilize ticket management systems to document and track customer support requests, ensuring professional and timely resolutionUse Microsoft Excel and other tools to track critical shuttle program data and make recommendations based on analysisPartner with shuttle vendor teams to solve real-time challenges and ensure cohesive experiences for ridersTrack and analyze ridership patterns and program KPIs to support continuous improvementCoordinate with on-site facilitators and internal stakeholders to maintain high standards of employee commute experience.

Required Qualifications:

High school diploma1-3 years of customer service experienceExcellent written and verbal communication skills with ability to present to large audiences virtuallyBasic skills with Microsoft Office Suite products (Word, Excel, Outlook)Ability to work independently and manage multiple priorities in fast-paced environmentStrong problem-solving skills with ability to make quick decisions during service disruptionsExcellent organizational and time management skills with flexibility to work varying schedules based on business needs.

Preferred Qualifications:

Transportation or logistics experienceExperience with transportation management platformsKnowledge of complex transportation networks and GPS/directional technologiesBasic financial knowledge including ability to calculate percentagesExperience with hand-held mobile technologies and applicationsPrevious experience conducting virtual information sessions or presentations

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Belen, CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.